Client Care Manager – Licensed Customs Broker

GHY International

. Lead and develop a team responsible for timely, compliant, and exceptional client service .

Posted 11/4/2026full-timeRemote • North Dakota • United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in U.S. Customs Brokerage Operations, regulatory compliance, and client relationship management while leading and developing teams to deliver exceptional service and operational efficiency.

Highest-signal resume keywords

Certified Customs Specialist (CCS)U.S. Customs Broker LicenseCustoms Brokerage Software ExperienceHTS Classification KnowledgePeople Leadership and Coaching

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customs Brokerage OperationsRegulatory ComplianceHTS ClassificationCustoms Entry RequirementsAnalytical SkillsTroubleshooting SkillsConflict ResolutionProcess ImprovementQuality ControlDatabase Accuracy

Soft Skills

Client ServiceRelationship ManagementCoachingDecision-MakingCommunication

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelEDIAI-Enabled Tools

Certifications & Qualifications

Certified Customs Specialist (CCS)U.S. Customs Broker License

Industry Keywords

Customs BrokerageTrade CompliancePartner Government Agencies (PGA)Freight ForwardingImport and Export Activities

About the role

Key responsibilities & impact

Lead and develop a team responsible for timely, compliant, and exceptional client service
Coach team members through feedback, mentoring, goal-setting, and performance conversations
Manage schedules, coverage, workloads, staffing needs, team huddles, and priorities
Partner with the U.S. Trainer on skill-gap identification, development plans, technical knowledge, hiring, onboarding, and training planning
Build and maintain client partnerships through proactive communication and problem-solving
Serve as an escalation point and coordinate solutions for client challenges
Collaborate with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal teams
Ensure major-account SOPs are accurate, current, and followed
Lead Major Account Relationship Program client visits and participate in business reviews and follow-up planning
Support new-client onboarding, systems integration, database setup, reporting, and SOP development
Participate in client training, software demonstrations, retention initiatives, and introductions to additional GHY solutions
Ensure import and export activities comply with CBP, PGA, and applicable regulatory requirements
Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows
Review production and error reporting to identify trends, root causes, and corrective actions
Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy
Monitor regulatory changes, industry developments, and internal procedures and translate them into team direction
Improve processes, efficiency, quality, automation, and use of AI-enabled tools
Collaborate with Operations, Trade Services, Billing, Innovation, Training, and other teams

Requirements

What you’ll need

5+ years of customs brokerage, trade, or related industry experience
Experience leading, coaching, or developing others
Certified Customs Specialist (CCS) designation
Strong working knowledge of U.S. customs brokerage operations and regulatory requirements
Active U.S. Customs Broker License required for remote candidates
Advanced knowledge of U.S. Customs regulations
Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements
Experience working with customs brokerage software and EDI
Comfort with Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools
Strong people leadership, coaching, and team-development skills
Exceptional client service and relationship-management abilities
Sound judgment and timely, objective decision-making ability
Strong analytical, troubleshooting, and conflict-resolution skills
Ability to manage competing priorities and deadlines in a fast-moving customs environment
Ability to communicate confidently with clients, associates, leadership, regulatory agencies, and business partners
Ability to lead independently while collaborating effectively across departments
Ability to travel approximately 15–20%
Availability for rotational or as-needed after-hours support
Availability to work up to two statutory holidays annually

Benefits

Comp & perks

Performance-based bonus program
Remote work flexibility
Comprehensive, subsidized health coverage
Dental coverage
Vision coverage
Short- and long-term disability coverage
Life and AD&D coverage
Ongoing learning through internal university
Leadership development programming
Giveback Committee opportunities
Social Committee activities
Cultural Ambassadors opportunities