Client Care Manager – Licensed Customs Broker

GHY International

. Lead and develop a team responsible for timely, compliant, and exceptional client service .

Posted 11/4/2026full-timeRemote • United StatesMid-LevelSenior💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive knowledge of U.S. Customs regulations and brokerage operations, along with strong leadership capabilities in team development, client service, and regulatory compliance. Proficient in managing workflows, mentoring staff, and enhancing operational efficiency through effective communication and problem-solving.

Highest-signal resume keywords

Customs Brokerage ExperienceCertified Customs Specialist (CCS)U.S. Customs Broker LicenseClient Relationship ManagementTeam Leadership and Development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

U.S. Customs RegulationsHTS ClassificationCustoms Brokerage SoftwareEDIData AnalysisQuality Control ProcessesRegulatory CompliancePerformance CoachingProblem-SolvingProcess Improvement

Soft Skills

Client Service ExcellenceCoaching and MentoringConflict ResolutionCommunication SkillsTeam Collaboration

Tools & Technologies

Microsoft OutlookMicrosoft WordMicrosoft ExcelCopilotAI-Enabled Tools

Certifications & Qualifications

Certified Customs Specialist (CCS)U.S. Customs Broker License

Industry Keywords

Customs BrokerageTrade CompliancePartner Government AgenciesFreight ForwardingImport and Export Activities

About the role

Key responsibilities & impact

Lead and develop a team responsible for timely, compliant, and exceptional client service
Build a team culture centered on accountability, collaboration, client care, and service excellence
Provide feedback, mentoring, goal-setting, and performance coaching
Manage schedules, coverage, workloads, and staffing needs
Lead team huddles and communicate priorities, expectations, regulatory updates, and business needs
Identify skill gaps, create development plans, and strengthen technical knowledge
Participate in hiring, staffing assessments, onboarding, and training planning
Develop client partnerships through proactive communication and problem-solving
Serve as an escalation point and coordinate solutions for client challenges
Collaborate with CBP, Partner Government Agencies, freight forwarders, clients, vendors, and internal GHY teams
Ensure client SOPs are accurate, current, and followed
Lead major-account client visits and participate in business reviews and follow-up planning
Support new-client onboarding, systems integration, database setup, reporting, and SOP development
Participate in client training, software demonstrations, retention initiatives, and additional-solution opportunities
Ensure import and export activities meet CBP, PGA, and regulatory requirements
Oversee quality-control processes, high-duty entry checks, reporting, census warnings, entry audits, corrections, and exception workflows
Review production and error reporting, identify trends, determine root causes, and drive corrective action
Provide hands-on support for tariff questions, HTS verification, new-part reviews, entry issues, and database accuracy
Monitor regulatory and industry developments and translate them into team guidance
Improve processes, efficiency, quality, and responsible use of automation and AI-enabled tools
Collaborate across Operations, Trade Services, Billing, Innovation, Training, and other teams

Requirements

What you’ll need

5+ years of customs brokerage, trade, or related industry experience
Experience leading, coaching, or developing others
Certified Customs Specialist (CCS) designation
Strong working knowledge of U.S. customs brokerage operations and regulatory requirements
Active U.S. Customs Broker License required for remote candidates
Advanced knowledge of U.S. Customs regulations
Strong understanding of HTS classification, GRIs, General Notes, Explanatory Notes, PGA requirements, and customs entry/invoice requirements
Experience working with customs brokerage software and EDI
Comfort with Microsoft Outlook, Word, Excel, Copilot, and emerging AI-enabled tools
Strong people leadership, coaching, and team-development skills
Exceptional client service and relationship-management abilities
Strong analytical, troubleshooting, and conflict-resolution skills
Ability to manage competing priorities and deadlines in a fast-moving customs environment
Confidence communicating with clients, associates, leadership, regulatory agencies, and business partners

Benefits

Comp & perks

Performance-based bonus program
Remote work flexibility
Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage
Ongoing learning through internal university and leadership development programming
Giveback Committee, Social Committee, and Cultural Ambassadors activities
Approximately 15–20% travel including client visits and business needs
After-hours support may be required on a rotational or as-needed basis
Up to two statutory holidays may be required annually