Electromechanical Field Service Technician III

Giesecke+Devrient

. Provide on-site servicing, installation, maintenance, and repair of complex electromechanical equipment .

Posted 10/13/2026full-timeBrooklyn • New York • United StatesMid-LevelSenior💰 $68,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in electromechanical troubleshooting and repair, with a strong focus on customer satisfaction and effective communication. Capable of managing service operations, maintaining equipment, and training less experienced technicians.

Highest-signal resume keywords

Electromechanical TroubleshootingCustomer-Facing ExperienceField Service ExperienceCommunication SkillsInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electromechanical Equipment MaintenanceMechanical DiagnosisSoftware DiagnosisSystem Failure AnalysisRepair ImplementationParts Inventory ManagementComputer Systems KnowledgeElectronic Principles UnderstandingHands-On ExperienceTechnical Reporting

Soft Skills

Strong Oral CommunicationStrong Written CommunicationProactive Customer Attention

Tools & Technologies

LaptopsTabletsTest Equipment

Certifications & Qualifications

High School DiplomaGEDAssociate DegreeTrade/Technical School Certificate

Industry Keywords

Field Service TechnicianService CallsOperational IssuesCustomer SatisfactionSafety PoliciesEscalation ProceduresGaming Licenses

About the role

Key responsibilities & impact

Provide on-site servicing, installation, maintenance, and repair of complex electromechanical equipment
Respond to service calls and assist operators with operational or maintenance issues
Diagnose mechanical, hardware, software, and system failures
Implement effective repairs to minimize downtime
Handle escalated technical and service-related concerns
Maintain records, prepare reports, and analyze product failure trends and serviceability issues
Manage parts inventory and coordinate repair and replenishment shipments
Oversee tools and test equipment inventory
Record maintenance activities using approved methods and procedures
Follow escalation procedures and communicate with company personnel and customer management
Promote customer satisfaction through open communication and proactive attention to customer needs
Assist with on-site training and development of less experienced field service technicians
Travel within the home territory or to other areas, including coverage for other Field Engineers
Perform all activities safely and complete other assigned duties

Requirements

What you’ll need

High school diploma or GED required
Associate degree or trade/technical school certificate/diploma preferred
Minimum of four (4) years of relevant work experience, including at least two years in a field service environment
Hands-on experience with electromechanical equipment is essential
Previous experience in customer-facing roles is required
Proficiency in electromechanical troubleshooting
Understanding of electronic principles
Working knowledge of computer systems, PCs, and networking
Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus
Strong oral and written communication skills
Ability to use a laptop/tablet for administrative and diagnostic tasks
Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions for Commercial Field Service Technicians
Willingness to travel and work flexible or long hours
Ability to perform shift work if required
Ability to comply with confidentiality, customer procedures, custody and control procedures, and safety policies

Benefits

Comp & perks

Home office-based work option
Company fleet vehicle may be available depending on business needs
Formal training programs, on-site training, and hands-on development
Personal vehicle use may be required depending on business needs