Giesecke+Devrient

Solutions Engineer

• Design tailored service solutions for large, non-standard customer projects during the tender phase
• Develop customer-specific service concepts based on requirements, leveraging standard G+D services wherever possible
• Evaluate third-party supplier offers, maintenance activities, FTE requirements, and material consumption
• Calculate costs for all elements of the defined service scope
• Define service solution pricing using established methodologies, optimizing benefit and risk for G+D in alignment with Service Sales and Solution Units
• Manage cost, risk, and delivery setup from a commercial perspective
• Coordinate closely with key stakeholders such as Service Sales
• Align activities with standard NPI processes and established service concepts

Senior Service Solution Architect – m/f/d

Field Engineer

• Provide on-site servicing, installation, and repair of complex electromechanical equipment
• Respond to service calls and perform equipment maintenance at customer sites
• Assist operators with operational issues
• Address escalated technical and service-related concerns
• Diagnose failures in mechanical, hardware, software, and systems
• Implement effective repairs to minimize downtime
• Prepare reports analyzing product failure trends and serviceability issues
• Handle record-keeping, reporting, and inventory management
• Manage parts inventory and coordinate shipments for repair and replenishment
• Oversee inventory of tools and test equipment
• Record maintenance activities using approved methods and procedures
• Follow escalation procedures and communicate with company personnel and customer management
• Maintain open communication and provide proactive attention to customer needs
• Assist with on-site training of less experienced field service technicians
• Travel within the home territory or to other areas, including coverage for other Field Engineers
• Perform all activities safely and adhere to company safety policies and procedures
• Complete other duties as assigned

Electromechanical Field Service Technician III

Inspector

• Assist with in-process quality control, focusing on product coming off the personalization lines
• Continuously audit work areas to identify acceptable and rejected product within the process
• Advise production supervisors of observed non-conformities
• Maintain lot-control traceability documentation during the personalization process
• Use quality-control equipment to measure product quality
• Perform related duties as required and assigned

Quality Inspector

Software Engineer

• Design, build, and maintain the core SDK framework and associated apps for external B2B demos and internal engineering tools
• Develop and optimize low-latency image preprocessing pipelines, including image enhancement, auto-cropping, and ROI extraction
• Integrate and optimize third-party OCR and barcode decoder libraries into the core SDK
• Work with firmware engineers to define device-level communication protocols and debug USB, serial, and PC/SC hardware interface issues
• Port and expand SDKs, demo apps, and recognition libraries to Linux, embedded systems, tablets, and edge devices
• Define communication architectures with future network scalability, including RESTful APIs and WebSockets
• Write English technical documentation and API references for global B2B clients

Operator

• Prepare, supply, and operate production machines for secure card personalization or mailing services
• Retrieve daily work files from workstations to support production objectives
• Coordinate material delivery to workstations and allocate resources to achieve shift targets
• Monitor inventory levels for envelopes, inserts, blank paper, and other production materials
• Notify the manager when stock levels are insufficient
• Rigorously inspect produced materials to meet organizational quality standards
• Perform data entry in Microsoft Excel to maintain production records
• Report operational concerns to the Operations Manager for the HSA department
• Maintain a clean and organized work environment
• Follow organizational policies, procedures, and compliance requirements
• Perform additional job-related tasks as directed by the supervisor

Production Operator

Technical Project Manager

• Manage the technical IT/OT aspects of integration solutions in international projects, ensuring delivery within scope, budget, and timeline
• Accompany projects on-site and/or remotely throughout all lifecycle phases, from sales through implementation, customer handover, and hyper care/support
• Develop and design IT/OT architectures with high availability, redundancy, and security standards
• Translate customer requirements into technical designs and implementations
• Coordinate internal and external stakeholders as the primary technical point of contact
• Steer and supervise suppliers, ensuring deliverables meet quality, schedule, and cost agreements
• Identify, assess, and mitigate technical and project risks early
• Present, argue, and adapt solution proposals with international customers’ IT experts
• Monitor and report project progress to management
• Create technical documentation for project management, customers, and suppliers, plus work instructions for resident IT/OT engineers

Senior Service Solution Architect – m/f/d

Electromechanical Field Service Technician III

Quality Inspector

Software Engineer

Production Operator

IT/OT Technical Delivery Manager