Electromechanical Field Service Technician III

Giesecke+Devrient

. Provide on-site servicing, installation, and repair of complex electromechanical equipment .

Posted 10/9/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $68,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in electromechanical troubleshooting and repair, with a strong focus on customer service and operational support. Proficient in managing inventory and maintaining equipment to ensure high levels of customer satisfaction and minimal downtime.

Highest-signal resume keywords

Electromechanical TroubleshootingCustomer-Facing ExperienceField Service ExperienceInventory ManagementSafety Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electromechanical Equipment RepairDiagnostic SkillsElectronic Principles UnderstandingComputer Systems KnowledgeAdministrative Task Proficiency

Soft Skills

Communication SkillsCustomer Satisfaction FocusTeam CollaborationProblem-Solving Skills

Tools & Technologies

LaptopsTabletsTest Equipment

Certifications & Qualifications

High School Diploma or GEDGaming Licenses

Industry Keywords

Field Service TechnicianOperational SupportMaintenance ActivitiesParts InventoryService Calls

About the role

Key responsibilities & impact

Provide on-site servicing, installation, and repair of complex electromechanical equipment
Respond to service calls and perform equipment maintenance at customer sites
Assist operators with operational issues
Support customers with operational or maintenance issues
Address escalated technical and service-related concerns
Diagnose failures in mechanical, hardware, software, and systems
Implement effective repairs to minimize downtime
Prepare reports analyzing product failure trends and serviceability issues
Apply company policies and procedures to complete routine tasks
Handle record-keeping, reporting, and inventory management
Manage parts inventory and coordinate shipments for repair and replenishment
Oversee inventory of tools and test equipment
Record maintenance activities using approved methods and procedures
Follow escalation procedures and communicate with company personnel and customer management
Maintain open communication and promote high customer satisfaction
Assist with on-site training of less experienced field service technicians
Travel within the home territory or to other areas, including coverage for other Field Engineers
Perform all activities safely and adhere to company safety policies and procedures
Complete other duties as assigned

Requirements

What you’ll need

High school diploma or GED required
Minimum of four (4) years of relevant work experience, including at least two years in a field service environment
Hands-on experience with electromechanical equipment is essential
Proficiency in electromechanical troubleshooting
Understanding of electronic principles
Working knowledge of computer systems, PCs, and networking
Ability to use a laptop/tablet for administrative and diagnostic tasks
Previous experience in customer-facing roles is required
Willingness to provide personal information and obtain Gaming Licenses in required jurisdictions for Commercial Field Service Technicians
Flexibility for long hours and travel
Shift work may be required
Personal vehicle use may be required depending on business needs
Potential responsibility for a company fleet vehicle may be required depending on business needs
Associate degree or trade/technical school certificate/diploma preferred
Experience with solenoids, belts, rollers, bearings, pneumatics, and guides is a plus

Benefits

Comp & perks

Work may be home office-based
Formal training programs, on-site training, and hands-on experience
Potential company fleet vehicle responsibility, depending on business needs
Personal vehicle use may be required depending on business needs
Equal opportunity and inclusive work environment