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Senior Service Solution Architect – m/f/d
Giesecke+Devrient. Design tailored service solutions for large, non-standard customer projects during the tender phase .
About the role
Key responsibilities & impact- Design tailored service solutions for large, non-standard customer projects during the tender phase
- Develop customer-specific service concepts based on requirements, leveraging standard G+D services wherever possible
- Evaluate third-party supplier offers, maintenance activities, FTE requirements, and material consumption
- Calculate costs for all elements of the defined service scope
- Define service solution pricing using established methodologies, optimizing benefit and risk for G+D in alignment with Service Sales and Solution Units
- Manage cost, risk, and delivery setup from a commercial perspective
- Coordinate closely with key stakeholders such as Service Sales
- Align activities with standard NPI processes and established service concepts
Requirements
What you’ll need- University degree (Master’s, MBA, or equivalent) in Engineering, Science, or Business
- 10+ years of experience in managed service contracts, with deep knowledge of multi-vendor environments
- 5+ years of experience in international matrix organizations and collaboration with global subsidiaries
- Strong skills in profitability calculations and risk assessments
- Excellent coordination, communication, negotiation, and presentation skills
- Proven track record in project management within complex setups
- Ability to manage multiple projects under time pressure
- In-depth knowledge of service concepts and solution design
- Proficiency in data analytics, KPI definition, and performance management
- Fluent in English and German (spoken and written)
- Independent, structured, and solution-oriented working style
- Willingness to travel internationally
Benefits
Comp & perks- Flexible work hours and the option to work remotely for an optimal work-life balance
- A structured onboarding process and regular, constructive feedback to best support your professional and personal development
- Attractive, performance-based compensation
- A healthy work-life balance with family-friendly benefits and flexible work models
- Comprehensive workplace health management with a wide range of initiatives to promote your well-being
- A collegial and international work environment where collaboration and mutual support are highly valued