Director of Product – Client Success

Gifthealth

. Own the product side of launching new client programs on committed dates, including scope, sequencing, risk, and tradeoffs .

Posted 10/20/2026full-timeRemote • Ohio • United StatesLead💰 $142,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in product management with a focus on delivering measurable outcomes, leading teams, and managing complex client programs. Proficient in setting metrics, interpreting data, and facilitating executive-level conversations while navigating ambiguity and prioritizing effectively.

Highest-signal resume keywords

8+ Years In Product ManagementDirector-Level ExperienceStrong Data SkillsProven People LeadershipAI-Forward Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap DevelopmentProgram Metrics SettingPrioritization SkillsCapacity ManagementClient Program LaunchData InterpretationRisk ManagementTradeoff AnalysisOutcome OrientationPlatform Judgment

Soft Skills

Effective CommunicationCoaching AbilityLeadershipCollaborationComfort With Ambiguity

Tools & Technologies

Linear

Industry Keywords

HealthcareHealthtechPharmaRegulated EnvironmentEnterprise ProgramsPatient Support ProgramsHub ServicesAccess Programs

About the role

Key responsibilities & impact

Own the product side of launching new client programs on committed dates, including scope, sequencing, risk, and tradeoffs
Own the roadmap for expanding and improving programs after launch
Maintain a close working partnership with platform product and engineering
Decide when client work should build toward the platform and explain tradeoffs and costs
Manage capacity across programs against agreed dates
Make in/out prioritization calls, communicate them clearly, and hold them when challenged
Lead executive-level client conversations about product state, program status, and future direction
Coach, hire, and grow a team of mostly junior product managers
Set the product craft bar and operating rhythm
Determine where senior product managers are needed for critical accounts
Partner with client success, engineering, design, and operations to ensure launches ship
Set program metrics, instrument them with analytics, and hold the team accountable for outcomes after launch
Report to the VP of Product

Requirements

What you’ll need

8+ years in product
Director-level experience leading a team and owning delivery against external commitments
Outcome-oriented, focused on measurable change rather than output
High agency and ability to bring options when blocked
Comfortable with ambiguity and able to move quickly
AI-forward approach across research, synthesis, writing, analysis, and prototyping
Experience managing scarce engineering capacity against fixed dates
Experience making and communicating hard prioritization calls
Real platform judgment when customer-specific work and shared platform work compete
Credibility in front of clients, including executive-level product conversations and respectful pushback
Proven people leadership, including coaching and growing product managers and hiring effectively
Strong data skills, including setting metrics and interpreting instrumentation
Ability to partner across functions, especially platform product and engineering
Nice to have: healthcare, healthtech, or pharma experience, ideally in a regulated environment
Nice to have: enterprise or partner-driven programs such as patient support, hub services, or access programs
Nice to have: experience leading a team through scale or transition
Nice to have: hands-on experience with Linear
Ability to work at a computer for extended periods
Effective verbal and written communication with clients, leadership, and cross-functional teams
Ability to lead and facilitate client-facing, executive-level meetings
Ability to manage and prioritize multiple concurrent programs and competing deadlines

Benefits

Comp & perks

Flexible schedule around client and launch schedules
Full-time standard business hours
Equal employment opportunity and inclusive work environment