Staff Content Designer – Patient Experience

Gifthealth

. Define a distinct Gifthealth voice for in-product and patient communications .

Posted 10/27/2026full-timeRemote • Ohio • United StatesLead💰 $114,000 - $142,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in content design and UX writing, particularly in healthcare and regulated environments, with a strong ability to create and maintain voice and tone guidelines. Proficient in using AI tools for content generation and editing while ensuring compliance and effective communication across diverse teams.

Highest-signal resume keywords

Content DesignUX WritingVoice AI Script WritingCompliance and Legal ReviewAI Tools for Content Generation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Content StrategyVoice and Tone FoundationPatient Flow CopywritingContent AuditingMessage Template Creation

Soft Skills

Effective CommunicationInfluencing Without AuthorityCollaboration

Tools & Technologies

AI ToolsContent Management Systems

Industry Keywords

HealthcareWellnessRegulated SpacePatient Communications

About the role

Key responsibilities & impact

Define a distinct Gifthealth voice for in-product and patient communications
Align SMS, email, the web app, website FAQs, and voice AI agent scripts
Design and maintain a Claude skill and supporting guidelines for on-voice copy generation and editing
Collaborate with white-label clients and their brand and legal teams on requested wording
Draft the voice and tone foundation, core message templates, and gold-standard examples
Rewrite important patient flows such as checkout and onboarding
Audit existing SMS, email, and FAQ content to set priorities
Write sensitive patient-moment copy involving cost, delays, adherence, and side effects
Write voice AI scripts and client-negotiated wording
Define a tiered review model for low-, medium-, and high-risk copy

Requirements

What you’ll need

6-8 years of experience in content design, UX writing, or content strategy for a product, ideally in healthcare, wellness, or another regulated space
A portfolio showing a voice or content system you built, not just copy you wrote
Comfort with compliance and legal review, and a track record of respectfully pushing back and landing on better wording
Hands-on experience using AI tools to scale content work, and a point of view on where they help and where they fail
Ability to influence without authority across product, design, legal, and client teams
Must be able to work at a computer for extended periods
Must be able to communicate effectively, verbally and in writing, with product, design, ops, legal, and client teams
Must be able to produce and review written content under tight timelines for sensitive patient-facing moments
Must be able to use AI tools to design, test, and maintain content systems and guidelines