Customer Success Manager

Gigamon

. Develop trusted advisor relationships with customers aligned to their business goals and strategy .

Posted 9/18/2026full-timeSão Paulo • BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on customer lifecycle understanding, relationship building, and driving product adoption. Proficient in analyzing customer data to enhance satisfaction and retention while collaborating effectively across teams.

Highest-signal resume keywords

Customer Success ManagementCustomer Lifecycle UnderstandingAnalytical MindsetCommunication SkillsCybersecurity Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Health ScoresValue Drivers in Recurring RevenueProcess ImprovementData AnalysisCustomer Journey Mapping

Soft Skills

EmpathyNegotiationPersuasionTeam CollaborationProblem-Solving

Industry Keywords

CybersecurityCloud ComputingNetworkingSubscription RevenueCustomer Advocacy

Tech Stack

Tools & technologies

CloudCyber Security

About the role

Key responsibilities & impact

Develop trusted advisor relationships with customers aligned to their business goals and strategy
Influence the customer lifecycle by mapping customer journeys and standardizing touchpoints
Identify continuous improvement opportunities and advocate internally for customers
Incorporate industry best practices
Maintain customer usage, adoption, and consumption information to create customer health scores
Assist account and support teams with key escalations
Partner with Sales, Channel Partners, and Renewals teams on alignment, opportunities, and customer outcomes
Capture and convey customer feedback internally to improve products and services
Increase subscription revenue retention and renewal rates while reducing churn
Drive higher product adoption and future customer lifetime value
Improve customer satisfaction and generate new business through advocacy and referenceability
Collaborate with Sales, Channel Partners, Product Management, Engineering, Professional Services, Education Services, and Technical Support teams
Build and manage strong customer relationships as an individual contributor without direct reports

Requirements

What you’ll need

Relevant Bachelor's degree or equivalent wealth of experience
5+ years of overall experience in customer success
Understanding of value drivers in recurring revenue business models
Analytical and process-oriented mindset
Desire for continuous learning and improvement
Excellent communication and presentation skills
Working knowledge of cybersecurity, cloud, and networking markets
Deep understanding of all aspects of the customer lifecycle
Ability to manage and influence through persuasion, negotiation, and consensus building
Customer-centric, proactive team player with empathy
Exceptional follow-through and ability to handle simultaneous and competing customer requests in a high-paced environment
Ability to execute despite ambiguity and obstacles
Outstanding customer service skills and ability to make trade-off decisions
Strong verbal and written communication skills
Professional proficiency in English and Portuguese for business and technical conversations
Ability to travel within the US
Must reside in the Sao Paulo, Brazil area
Resumes must be submitted in English

Benefits

Comp & perks

Certified as a Great Place to Work
Equal opportunity employer
Reasonable accommodation for qualified individuals with disabilities
Human reviewers remain involved in AI-assisted screening and evaluation