Gigamon

Sales Engineer

• Provide technical sales support across the full Gigamon product and solutions portfolio
• Perform a specialized senior systems engineering role focused on pre-sales activities as an individual contributor
• Deliver in-depth technical presentations and demonstrations to customers, partners, and at industry events
• Design network monitoring and visibility architectures for top enterprise customers
• Lead and manage customer proof of concepts and product evaluations from initial design and deployment through completion
• Provide mentorship and guidance on technology and competitive trends to clients, partners, and internal teams
• Build and manage key end-user technical relationships and serve as a trusted technical advisor
• Act as the primary communication conduit between field and corporate teams on technical issues and product feedback
• Provide complex pre-sales technical support, including solution design, sizing, and integration guidance
• Support account and partner management and development activities with Sales and Channel teams
• Support regional Sales teams in Mexico City and shape technical strategy to drive Gigamon solution adoption

Senior Sales Engineer

Hardware Engineer

• Define system and board-level architectures and high-level concepts for new networking products
• Design and develop digital and analog board-level circuits, including high-speed interfaces, clocking, power distribution, and system interconnects
• Apply electrical and signal integrity fundamentals to guide design decisions and resolve high-speed system-level challenges
• Establish and maintain signal integrity rules, design constraints, and compliance requirements
• Specify transceiver SKUs and collaborate with transceiver vendors using optical communications knowledge
• Lead conceptual design, component selection, design simulation, schematic capture, and PCB design-rule development
• Design high-speed buses and perform signal integrity analysis
• Design low-noise, high-efficiency on-board power regulation circuits
• Apply Ethernet standards, including IEEE 802.3, to networking product development
• Support PCB layout, board- and system-level bring-up, debugging, verification, and validation
• Develop and execute hardware validation plans covering functional, performance, interoperability, environmental, and reliability requirements
• Use laboratory and network diagnostic equipment to investigate and resolve hardware issues
• Develop, modify, and support products throughout their lifecycle
• Manage prototype builds and support design transfer, production introduction, and manufacturing readiness
• Support environmental testing, qualification, and release to production
• Investigate development, production, and field failures, identify root causes, and implement corrective actions
• Collaborate with firmware, software, mechanical, systems, validation, manufacturing, supply-chain, vendors, contract manufacturers, and customers
• Drive design reviews, technical tradeoff analyses, documentation, test plans, test procedures, and engineering change processes
• Mentor engineers and provide technical leadership across hardware development projects

Principal Hardware Engineer

Executive Assistant

• Provide comprehensive administrative support to the Chief Executive Officer, Chief Financial Officer, Chief People Officer, Chief of Staff, and other senior executives
• Manage complex calendars, travel coordination, meetings, and executive logistics
• Plan, organize, and execute executive projects and special events, including departmental all-hands meetings, off-sites, and physical office moves
• Prepare and collect materials for executive presentations and meetings
• Document meeting minutes, decisions, and action items
• Manage and reconcile expense reports and purchase requisitions in accordance with company policies and guidelines
• Maintain organization charts, staffing information, filing systems, and contact matrices
• Coordinate vendor and customer review meetings and ensure adherence to corporate policies and guidelines
• Provide backup support to other executive administrative staff
• Oversee general office operations, including office supplies and equipment maintenance

Customer Success Manager

• Develop trusted advisor relationships with customers aligned to their business goals and strategy
• Influence the customer lifecycle by mapping customer journeys and standardizing touchpoints
• Identify continuous improvement opportunities and advocate internally for customers
• Incorporate industry best practices
• Maintain customer usage, adoption, and consumption information to create customer health scores
• Assist account and support teams with key escalations
• Partner with Sales, Channel Partners, and Renewals teams on alignment, opportunities, and customer outcomes
• Capture and convey customer feedback internally to improve products and services
• Increase subscription revenue retention and renewal rates while reducing churn
• Drive higher product adoption and future customer lifetime value
• Improve customer satisfaction and generate new business through advocacy and referenceability
• Collaborate with Sales, Channel Partners, Product Management, Engineering, Professional Services, Education Services, and Technical Support teams
• Build and manage strong customer relationships as an individual contributor without direct reports