Implementation Consultant – Service

Gigawatt

. Configure the Gigawatt Service module end to end, from intake and analysis through configuration, validation, sign-off, and promotion .

Posted 10/17/2026full-timeRemote • United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in configuring and implementing Field Service Management software, with a strong focus on optimizing scheduling, resource allocation, and operational workflows. Proven ability to lead enterprise rollouts and facilitate stakeholder engagement while ensuring adherence to service level agreements and operational constraints.

Highest-signal resume keywords

Field Service Management ConfigurationIFS Field Service ManagementClickSoftware / Salesforce Field ServiceScheduling Constraints UnderstandingLegacy System Migration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Configuration ExperienceData MappingWork Type ConfigurationResource and Skills ManagementScheduling PoliciesOptimization RulesTesting and UATGo-Live ImplementationAI ToolingReusable Configuration Templates

Soft Skills

Stakeholder EngagementCollaboration with SupervisorsCommunication with Crew Leads

Tools & Technologies

ServiceNow Field Service ManagementSAP Field Service ManagementSpreadsheetsRules EnginesForm Builders

Industry Keywords

Utility Field OperationsMobile Workforce RolloutsIntegration ExposureAsset ManagementGISOutage ManagementInventory Systems

Tech Stack

Tools & technologies

OracleServiceNow

About the role

Key responsibilities & impact

Configure the Gigawatt Service module end to end, from intake and analysis through configuration, validation, sign-off, and promotion
Map utility work categories and legacy order types into ticket types, durations, skills, priorities, and SLAs
Convert legacy territories, routing tables, and cross-references into dispatch areas and scheduling constraints
Set KPI weights for operating companies and explain scheduling differences to client operations teams
Tune exception rules so unplaceable work enters named queues with clear reasons
Model skills, certification grades, crew composition, territory boundaries, appointment windows, site access, permits, parts, equipment, and hours-of-service constraints
Replace hand-coded legacy rules with configured business needs using form builders, rules engines, and online validation
Establish reusable best-practice configurations across operating companies and avoid unnecessary forks
Lead adoption of engine-driven service workflows for crews and dispatchers
Run the AI-assisted configuration flywheel and partner with Product and Engineering on fit-gap analysis
Validate schedules against dispatcher expectations before go-live
Triage production issues through the promotion process
Serve as the client’s day-to-day point of contact and first line of defect intake
Produce reusable configuration templates for ticket types, crew models, and calendars

Requirements

What you’ll need

7+ years in field service management, configuring, implementing, or consulting on FSM software for enterprise customers
Hands-on, declarative configuration experience with IFS Field Service Management, ClickSoftware / Salesforce Field Service, Oracle Field Service, ServiceNow Field Service Management, SAP Field Service Management, or similar
Experience configuring work types, resources and skills, territories, calendars, scheduling policies, or optimization rules
Understanding of scheduling constraints, priorities, SLAs, travel, optimized schedules, and dispatcher overrides
Led requirements workshops with operations and dispatch stakeholders
Taken configuration through testing, UAT, and go-live on at least one enterprise rollout
Experience mapping and migrating data from a legacy field service or work-management system, including parallel runs and cutover
Experience helping field organizations adopt new ways of working
Comfortable working with supervisors, crew leads, and labor stakeholders
Comfortable with structured data, spreadsheets, and AI tooling
Based in the United States and able to travel to client sites
Nice to have: utility field operations experience, legacy-system migration, mobile workforce rollouts, integration exposure to asset management/GIS/outage management/inventory systems, AI-accelerated configuration workflows, and reusable-component design

Benefits

Comp & perks

Ability to work from any U.S. time zone
Travel to client sites
AI-accelerated workflow and tooling
Opportunity to configure field service for a major U.S. utility
Lean, senior team environment