CRM & Client Engagement Specialist – Maternity Cover FTC

Giorgio Armani

. Run and analyze CRM reports, sharing them with stores and defining action plans for improvement .

Posted 11/5/2026contractLondon • United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong analytical skills and attention to detail in managing CRM reports and client gifting campaigns. Proficient in developing insights on customer behavior while fostering effective communication and collaboration with retail teams and HQ.

Highest-signal resume keywords

CRM ExperienceAnalytical SkillsExcel ProficiencyCommunication SkillsDegree In Marketing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ReportingData AnalysisClient Gifting Campaign ManagementCustomer Behavior InsightsKPI MonitoringEvent CoordinationPromotional Material ApprovalTarget DefinitionEmail DistributionCompetitor Reporting

Soft Skills

Interpersonal SkillsOrganizational SkillsProactive AttitudeDiplomatic ApproachFlexibility

Industry Keywords

Fashion IndustryLuxury BrandsBrand ManagementCustomer Relationship ManagementRetail Communication

About the role

Key responsibilities & impact

Run and analyze CRM reports, sharing them with stores and defining action plans for improvement
Brief and follow up with stores to ensure data collection
Liaise with CRM referents in HQ to share priorities and best practices
Monitor CRM KPIs across all stores
Liaise with local departments to understand needs and provide useful information
Develop local analyses and insights on customer behaviour and preferences
Extract customer lists for dedicated events
Share best practices among stores and foster internal communication
Deploy local campaigns according to the Global Contact Strategy and monitor performance and results
Develop and manage client gifting campaigns, including strategy, store communication, gift sourcing, monitoring, follow-up, and reporting
Source gifts and approve the process for ad hoc client gifting
Source store hospitality supplies and clienteling services
Manage Sale Preview and New Season Campaigns
Support targeted client events through customer contact strategy, target definition, store communication, promotional material approval, CRM target-list creation, emailer and mailer distribution, event follow-up, and reporting
Support in-store image events according to Milan direction
Coordinate a local communication calendar with HQ teams
Produce monthly competitor reports

Requirements

What you’ll need

Excellent communication, interpersonal and organizational skills with a natural diplomatic approach
Strong computer skills: Excel is a must
Strong analytical skills and attention to detail
Proactive and flexible
Shows attention to detail across all projects
Good working relationships with retail team and stores
Shows awareness of brand management and protection, and is marketing aware.
Fluent English, additional languages are a plus.
Degree course or diploma, ideally in marketing or business studies.
Minimum 3 year experience within fashion and luxury Brands
Previous CRM experience is a must. Strong interest and understanding of the end consumer’s needs and desires

Benefits

Comp & perks

Competitive salary and bonus opportunities.
Generous employee discount on all Giorgio Armani products.
Employee Assistance Program (EAP) - providing access to medical and mental health support services.
Exciting career development opportunities within a global luxury fashion brand.
Vibrant and inclusive work environment that fosters creativity and personal growth.
Hybrid working policy.