Giorgio Armani

Customer Success Manager

• Run and analyze CRM reports, sharing them with stores and defining action plans for improvement
• Brief and follow up with stores to ensure data collection
• Liaise with CRM referents in HQ to share priorities and best practices
• Monitor CRM KPIs across all stores
• Liaise with local departments to understand needs and provide useful information
• Develop local analyses and insights on customer behaviour and preferences
• Extract customer lists for dedicated events
• Share best practices among stores and foster internal communication
• Deploy local campaigns according to the Global Contact Strategy and monitor performance and results
• Develop and manage client gifting campaigns, including strategy, store communication, gift sourcing, monitoring, follow-up, and reporting
• Source gifts and approve the process for ad hoc client gifting
• Source store hospitality supplies and clienteling services
• Manage Sale Preview and New Season Campaigns
• Support targeted client events through customer contact strategy, target definition, store communication, promotional material approval, CRM target-list creation, emailer and mailer distribution, event follow-up, and reporting
• Support in-store image events according to Milan direction
• Coordinate a local communication calendar with HQ teams
• Produce monthly competitor reports

Explore CRM & Client Engagement Specialist – Maternity Cover FTC at Giorgio Armani. Review requirements and application details.

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CRM & Client Engagement Specialist – Maternity Cover FTC