Application Support and Maintenance Developer, N2 Support

Giro.Tech

. Maintain and support the GTPayroll and GTFgts systems and the Operations Center .

Posted 11/7/2026full-timeRemote • BrazilJuniorMid-Level💰 R$5,198 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Java/Spring development, production investigation, and automated testing, with a strong focus on diagnosing and resolving application issues. Proficient in SQL and familiar with AWS services, ensuring effective support and maintenance of critical systems.

Highest-signal resume keywords

Java/Spring DevelopmentSQL QueryingProduction Investigation SkillsAutomated TestingAWS Services

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

JavaSpringSQLHTTPAutomated TestingClean CodePythonLog AnalysisObservability ToolsAI-Assisted Development

Soft Skills

Clear CommunicationProblem-SolvingCollaboration

Tools & Technologies

GTPayrollGTFgtsAPIsTicketing SystemsSQSLambdaCloudWatchRDS

Industry Keywords

Application SupportN2 SupportSREPayroll-Deducted LoansFGTSPayment Methods

Tech Stack

Tools & technologies

AWSJavaPythonSpringSQL

About the role

Key responsibilities & impact

Maintain and support the GTPayroll and GTFgts systems and the Operations Center
Resolve tickets not completed by first-level support by investigating logs, databases, and operation history
Fix defects at the source, creating automated tests for reported cases
Monitor the health of APIs and external integrations
Diagnose stuck queues, dead-letter messages, and failed jobs
Communicate diagnoses clearly to the Customer Service and Operations teams
Document recurring issues so first-level support can resolve them
Reduce on-call escalations by treating recurring issues as defects to be fixed

Requirements

What you’ll need

Ability to work in Java/Spring code not written by the candidate, identify the root cause of defects, and fix them without breaking the rest of the system
Production investigation skills, including log analysis, request tracing, and reconstructing history from data
SQL for investigative queries, including joins between operational and event tables
Practical understanding of HTTP, authentication, and webhooks
Understanding of queues and scheduled jobs to diagnose and reprocess stuck messages
Availability for on-call rotations and work outside business hours during critical incidents and maintenance windows
Sufficient English proficiency to read technical documentation and error messages
At least 2 years of experience in software development or production application support and maintenance
Clean Code and automated testing applied to fixes
AI-assisted development, including coding assistants and LLMs for log analysis, in accordance with data security guidelines
Previous experience in application support and maintenance, N2 support, or SRE is a plus
Python for diagnostic and automation scripts is a plus
Knowledge of AWS (SQS, Lambda, CloudWatch, and RDS) is a plus
Experience with observability tools is a plus
Experience working with SLAs and ticketing systems is a plus
Experience in credit, payroll-deducted loans, FGTS, or payment methods is a plus

Benefits

Comp & perks

Caju (meal and food allowance): BRL 1,424.00
Saúde Integral: BRL 350.00 exclusively for physical and mental health (Keiken platform) + access to the Wellhub platform
Health insurance: up to BRL 750.00 reimbursement allowance for a personal health insurance plan, medical tests, or consultations
Financial assistance for specialization courses related to your field of work
15 business days of paid leave per year
One week of year-end recess during either the Christmas or New Year period, according to the team schedule
Additional year-end compensation
Remote First: work from wherever you choose
No dress code
Day Off: one day off during your birthday month
Semi-flexible working hours