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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing syndicated loans and operational risk while leading and developing a team. Proficient in using loan administration platforms and ensuring compliance with service standards and client commitments.
Highest-signal resume keywords
Syndicated Loans ExperienceOperational Risk ManagementLoan Administration PlatformsTeam Leadership and DevelopmentClient Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Traded Deal ServicingCash MovementsReconciliationsLifecycle EventsFacility Documentation InterpretationEscalation ManagementProcess ImprovementFraud and Risk Due DiligenceObjective SettingCoaching and Mentoring
Soft Skills
Proactive Problem-SolverClear CommunicationOrganizational SkillsResilienceJudgment
Tools & Technologies
SolvasClearParDebtDomain
Industry Keywords
Financial Services OperationsLoan AgencySecondary Loan TradingPrimary Loan TradingClient Services
About the role
Key responsibilities & impact- Lead, supervise and support a sub-team of Client Services colleagues
- Set priorities and oversee individual and team workloads
- Own day-to-day operational delivery, ensuring deadlines, service standards, controls and client commitments are met
- Act as principal escalation point for complex trades, cash movements, documentation, client issues and operational risk matters
- Manage a reduced portfolio of complex traded loans as primary operational contact for transaction parties
- Provide direct line management, one-to-ones, objective setting, coaching, feedback and development planning
- Allocate transactions, trades and recurring responsibilities across the team
- Monitor diaries, shared inboxes, work queues and lifecycle events
- Coordinate absence coverage and escalate resourcing pressures and control gaps
- Oversee onboarding, training and cross-training
- Oversee and review or approve lifecycle events, payments, notices, calculations, settlements and system updates
- Review and sign off transfers through ClearPar or offline processes
- Maintain Solvas, DebtDomain and other operational platforms
- Oversee transfer fee billing, reconciliations, cash breaks, SSI validation and callback procedures
- Interpret facility agreements, transfer certificates, assignments and related documentation
- Manage transfer requests and cash movements between borrowers and lenders
- Apply waterfall provisions, lender agreements, loss-sharing mechanics and letters of credit servicing requirements
- Respond to complex borrower, lender, counsel and client queries
- Conduct and oversee fraud, money laundering, sanctions, financial and reputational risk due diligence
- Escalate incidents, payment issues, missed deadlines, documentation ambiguity and control failures
- Support incident investigation, root-cause analysis and remediation
- Collaborate with Client Services leaders, global Team Leads and internal stakeholders
- Lead or support process improvement and change initiatives
Requirements
What you’ll need- Substantial experience in syndicated loans, loan agency, secondary/primary loan trading or a comparable financial services operations environment
- Demonstrable experience of reviewing complex work, managing operational risk and delivering accurately to tight deadlines
- Confident interpretation of facility and transfer documentation, with the judgement to identify ambiguity, non-standard terms and escalation points
- Experience using loan administration and settlement platforms such as Solvas, ClearPar and DebtDomain is desirable
- Previous experience coaching, mentoring, supervising or line managing colleagues is strongly preferred
- Strong working knowledge of traded deal servicing, transfers, cash movements, reconciliations and lifecycle events
- Visible and accountable leader with a supportive and inclusive management style
- Clear and confident communicator able to manage challenging client or stakeholder conversations professionally
- Proactive problem-solver who challenges constructively, escalates appropriately and follows issues through to resolution
- Able to represent GLAS to a high standard
- Committed to developing others, strengthening controls and improving consistency across teams and locations
- Highly organised, resilient and comfortable managing competing deadlines in a fast-paced, growing business
- Excellent attention to detail, sound judgement and ability to distinguish urgent matters from longer-term priorities
Benefits
Comp & perks- Base salary + bonus
- Hybrid working
- 28 days annual leave + bank holidays
- Long service award
- Private Medical Insurance
- Private pension plan
- Life insurance plan
- Employee Assistance Program (EAP)
- Season ticket loan scheme
- Yearly eye examination
- Gym membership discount
- Career development and study support