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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Loan Agency Operations and Client Services, with a strong focus on managing complex transactions, ensuring compliance, and enhancing client relationships. Proven ability to lead teams, implement process improvements, and manage client expectations effectively.
Highest-signal resume keywords
Loan Agency OperationsClient Services ManagementProject ManagementChange ManagementTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Complex Transactions ManagementOperational Re-engineeringRegulatory CompliancePayment SystemsLoan AdministrationPerformance MeasurementIssue ResolutionProcess ImprovementClient Deliverables ManagementFour Eye Check Approval
Soft Skills
Attention to DetailOrganizational SkillsTime ManagementClient FocusProfessional Credibility
Tools & Technologies
GLAS SystemsLoan Administration SystemsPayment Systems
Industry Keywords
Institutional Debt MarketsRegulated EnvironmentTrustee EnvironmentWork-out SituationsRestructuring
About the role
Key responsibilities & impact- Lead and manage the Client Services (Loan Agency Operations) Complex Transactions Team for the Asia business
- Ensure accurate, timely, and compliant delivery of client deliverables
- Act as a senior escalation point for complex or sensitive client issues
- Own client communication standards and proactively manage client expectations
- Work with the Head of Loan Operations (Asia) to align client servicing with business priorities
- Partner with Transaction Management on onboarding, execution, and ongoing servicing
- Ensure payments, notices, reporting, and other client deliverables are processed accurately and on time
- Participate in issue resolution, process improvement, and operational re-engineering initiatives
- Ensure compliance with internal controls, operating procedures, and regulatory requirements
- Lead, develop, and mentor the Complex Transactions Team
- Set objectives, performance measures, and development plans for team members
- Monitor staffing levels and work with HR on recruitment, performance management, succession planning, and appraisals
- Train new joiners on GLAS systems, processes, and procedures
- Lead and support technology, system enhancement, and process transformation initiatives
- Contribute to strategic and ad-hoc projects improving client experience, efficiency, and scalability
- Support new product assessments and successful launches with the Product Development team
- Provide insight on client trends, service performance, risks, and opportunities
- Support senior leaders in maintaining and strengthening client relationships
- Represent Client Services at selected client meetings and industry events
- Act as a trusted service-related contact for clients and colleagues
Requirements
What you’ll need- Proven senior experience in Loan Agency Operations/Client Services, Loan Operations, or similar leadership roles within financial or professional services
- 2-3 years of Loan Agency Operations/Client Services 4 eye check approval duties
- Strong track record of managing teams and delivering complex client service operations
- Experience working within institutional debt markets
- High attention to detail with strong organisational and time-management skills
- Demonstrable experience in change management and process improvement
- Strong project management capabilities
- Good technology skills, including experience with loan administration and payment systems
- Highly client-focused with a strong service mindset
- Professional credibility to represent GLAS with clients and stakeholders at senior level
- Experience in work-out, restructuring, or complex credit situations
- Exposure to operating within a regulated or trustee environment
Benefits
Comp & perks- Competitive base salary plus discretionary annual bonus
- Paid annual leave plus Hong Kong/Singapore public holidays
- Flexible working arrangements available if desired
- Long service award
- Career development and study support available
- Private medical insurance