GlassHouse Systems

Network Engineer

• Configure, implement, maintain, and troubleshoot network and security solutions
• Support Palo Alto, FortiGate, Cisco Firepower, and other firewall platforms, including security policies, NAT, security profiles, and high-availability configurations
• Configure, maintain, and troubleshoot site-to-site IPsec VPNs and remote-access VPN solutions
• Support enterprise LAN/WAN and data center networking, including VLANs, trunk, LACP/port-channels, STP, HSRP/VRRP, routing, and switching
• Support BGP and OSPF routing and assist Senior Engineers with complex routing and connectivity issues
• Perform TCP/IP troubleshooting, packet captures, traffic analysis, and problem determination using Wireshark and vendor diagnostic tools
• Support hybrid-cloud connectivity and cloud networking environments, including VPC connectivity, transit connectivity, routing, VPNs, and secure cloud-to-on-premises connectivity
• Work with Senior Network Security Engineers on implementations, migrations, upgrades, maintenance, and complex troubleshooting
• Execute approved changes under GHS change-management procedures, including validation, implementation, testing, rollback readiness, and post-change verification
• Review incidents, service requests, and project tasks; provide status updates and maintain technical records
• Create and maintain network diagrams, implementation documents, configuration records, standard operating procedures, and knowledge-base documentation
• Work with customers, vendors, carriers, cloud providers, and internal technical teams to resolve network and security issues
• Participate in technical assessments and solution design and implementation planning under Senior Engineer guidance
• Participate in on-call rotation and respond to critical/high-severity incidents and approved after-hours changes
• Develop technical skills through hands-on work, vendor training, certification, and mentoring

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