Business Systems & Technology Operations Lead

Glassworks London

. Diagnose business problems and map workflows, handoffs, dependencies and failure points .

Posted 9/21/2026full-timeRemote • United Kingdom, India, South AfricaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in diagnosing business problems and translating them into practical, usable systems, with a strong focus on implementing integrations, automation, and structured data management. Proficient in user training, adoption monitoring, and maintaining documentation to support operational outcomes.

Highest-signal resume keywords

Business Process DiagnosisIntegration and Automation ImplementationUser Acceptance Testing (UAT)Vendor ManagementStructured Data Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Systems ImplementationWorkflow DesignAPI IntegrationData MigrationAutomation ToolsSOP DevelopmentReporting InfrastructureTechnology EvaluationFailure HandlingKnowledge Management

Soft Skills

Clear CommunicationProblem-SolvingCollaborationCommercial MindsetAdaptability

Tools & Technologies

Google WorkspaceSaaS ManagementNo-Code/Low-Code ToolsCloud StoragePassword Manager

Industry Keywords

UATQASource-of-TruthAccess ManagementEcommerceCRMBusiness Intelligence (BI)Operational OutcomesVendor CoordinationAI Workflow Implementation

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Diagnose business problems and map workflows, handoffs, dependencies and failure points
Translate business problems into clear system requirements
Design operating systems, source-of-truth structures, workflows, forms, databases, dashboards, reporting infrastructure and SOPs
Research and evaluate technology and vendors against business requirements, cost, usability, integration, implementation effort, support, scalability and risk
Configure and implement business systems directly where appropriate
Coordinate specialist vendors, developers or implementation partners when deeper expertise is required
Coordinate data structure, mapping, migration, validation and source-of-truth rules
Design and implement integrations and automation using APIs, webhooks and no-code/low-code tools
Plan and run testing and UAT, including permissions, edge cases, failed integrations and fallback processes
Own rollout, user training, adoption monitoring, documentation and post-launch improvement
Own the process and control layer for company technology and business software, including SaaS inventory, licences, system owners, domains, hosting, Google Workspace, cloud storage, permissions, password-manager governance and joiner/mover/leaver access workflows
Build or coordinate reporting and dashboards supporting operational decisions
Convert appropriate AI-assisted work into controlled, repeatable workflows with human QA and fallback processes
Turn founder-held knowledge, meetings, transcripts and repetitive decisions into controlled workflows with actions, owners, deadlines and evidence
Own and improve file, document and knowledge-management infrastructure
Support workstreams spanning WMS/inventory, fulfilment and shipping, returns, ecommerce, CRM/customer service, finance and HR systems, product data, access management, BI, automation and proprietary internal decision systems
Report initially to the Founder/CEO and work with the Head of Business Operations and functional owners

Requirements

What you’ll need

Evidence of personally taking meaningful business systems through implementation, not only recommending tools
Ability to turn unclear business problems into practical, usable systems
Strong business-process diagnosis and ability to extract knowledge from founders, managers and subject-matter experts
Experience with software and vendor evaluation, configuration and implementation
Experience with integrations, automation, APIs or webhooks
Experience with structured business data, mapping, migration and validation
Experience with UAT, QA, edge cases and failure handling
Experience with permissions, access, source-of-truth and technology-administration discipline
Experience with system rollout, user training and adoption
Experience managing external developers, vendors or specialists while retaining internal ownership
Experience with practical AI workflow implementation inside controlled business processes
Ability to simplify complex processes without over-engineering
Tool-agnostic approach focused on choosing the simplest useful system
Clear documentation and communication with non-technical users
Commercially minded and highly structured
Comfortable working across functions
Focused on adoption and operating outcomes rather than technology for its own sake
Applicants outside the UK must work substantially within UK business hours

Benefits

Comp & perks

Full-time remote work arrangement
Opportunity to work across retail, ecommerce, sourcing, product, marketing and fulfilment
Opportunity to work with AI-assisted workflows and approved AI tools
Opportunity to work with external developers, vendors and implementation partners