Glassworks London

Business Operations

• Diagnose business problems and map workflows, handoffs, dependencies and failure points
• Translate business problems into clear system requirements
• Design operating systems, source-of-truth structures, workflows, forms, databases, dashboards, reporting infrastructure and SOPs
• Research and evaluate technology and vendors against business requirements, cost, usability, integration, implementation effort, support, scalability and risk
• Configure and implement business systems directly where appropriate
• Coordinate specialist vendors, developers or implementation partners when deeper expertise is required
• Coordinate data structure, mapping, migration, validation and source-of-truth rules
• Design and implement integrations and automation using APIs, webhooks and no-code/low-code tools
• Plan and run testing and UAT, including permissions, edge cases, failed integrations and fallback processes
• Own rollout, user training, adoption monitoring, documentation and post-launch improvement
• Own the process and control layer for company technology and business software, including SaaS inventory, licences, system owners, domains, hosting, Google Workspace, cloud storage, permissions, password-manager governance and joiner/mover/leaver access workflows
• Build or coordinate reporting and dashboards supporting operational decisions
• Convert appropriate AI-assisted work into controlled, repeatable workflows with human QA and fallback processes
• Turn founder-held knowledge, meetings, transcripts and repetitive decisions into controlled workflows with actions, owners, deadlines and evidence
• Own and improve file, document and knowledge-management infrastructure
• Support workstreams spanning WMS/inventory, fulfilment and shipping, returns, ecommerce, CRM/customer service, finance and HR systems, product data, access management, BI, automation and proprietary internal decision systems
• Report initially to the Founder/CEO and work with the Head of Business Operations and functional owners

Business Systems & Technology Operations Lead

• Own the company operating rhythm, including weekly cadence, action registers, decision logs, cross-functional follow-up and escalation
• Create and maintain recurring operating reports / management packs for the Founder / CEO
• Track KPIs, variances, root causes, owners, corrective actions, deadlines, recovery status, blockers and required decisions
• Ensure KPI misses have recovery plans driven by accountable functional owners
• Hold functional owners accountable across Retail, Ecommerce, Warehouse, HR Operations, Finance, Creative / Brand, Marketing, Buying, Merchandising, Production, Business Development and external partners
• Diagnose operating failures across infrastructure, ownership, capacity, capability, management behaviour, process, systems, training and performance
• Apply Build / QA / Own discipline to recurring work
• Own organisational capacity, productivity and business continuity
• Own the inventory-accuracy management rhythm and challenge inventory controls
• Provide operational assurance across ecommerce fulfilment, warehouse operations and retail dependencies
• Own HR Operations rhythm, including recruitment administration, onboarding, offboarding, probation control and manager HR actions
• Govern SOPs and operating standards
• Own technology priorities from an operating / business perspective
• Partner with Business Systems & Technology Operations on requirements, vendors, implementation, integrations, migration, UAT, rollout, documentation and access infrastructure
• Ensure an effective IT / technology-support operating model across UK and international teams
• Drive recovery when plans fail through evidence review, reset plans, accountability, escalation and follow-through

Head of Business Operations

Merchandiser

• Own initial stock allocation across five stores and ecommerce using demand, historical performance, current trading, size requirements and store capacity
• Provide assortment and intake planning signals to Product / Buying
• Drive replenishment and identify where fast-selling product needs additional depth or stock should be protected or redirected
• Recommend inter-store stock transfers to correct understock, overstock and broken availability
• Manage store capacity planning
• Monitor size and SKU-level availability and identify broken size curves and missing core sizes
• Analyse sell-through, weeks of cover, stock turn, rate of sale and ageing
• Own the recurring weekly inventory merchandising rhythm
• Produce prioritised allocation, replenishment, transfer and store-capacity actions, reorder / hold / do-not-reorder signals, and exceptions requiring follow-up
• Maintain stock-action queues and track execution with Warehouse Operations and Retail
• Improve stock productivity across physical retail and ecommerce
• Operate, QA and interrogate the existing inventory model
• Identify model exceptions or logic weaknesses and work with the Founder and Business Systems & Technology Operations to improve decision logic
• Report directly to the Founder / CEO and collaborate with Product / Buying, Retail, Ecommerce, Warehouse, Head of Business Operations, and Business Systems & Technology Operations

Business Systems & Technology Operations Lead

Head of Business Operations

Inventory Merchandiser, Allocation Planner