Head of Business Operations

Glassworks London

. Own the company operating rhythm, including weekly cadence, action registers, decision logs, cross-functional follow-up and escalation .

Posted 9/21/2026full-timeRemote • United KingdomLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing operational rhythms, KPI tracking, and cross-functional accountability to drive business continuity and performance improvement. Proficient in inventory management, operational assurance, and technology integration to enhance efficiency across retail and ecommerce environments.

Highest-signal resume keywords

Senior Business Operations LeadershipKPI Management and ReportingInventory Management FluencyCross-Functional Team CoordinationOperational Improvement through Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

KPI TrackingInventory Accuracy ManagementOperational AssuranceProcess DiagnosisWorkflow RedesignAutomationSOP GovernanceData AnalysisPerformance ManagementDecision Log Management

Soft Skills

Calm Under PressureDirect CommunicationStructured Problem SolvingDistributed Team LeadershipCommercial Literacy

Tools & Technologies

Business SystemsTechnology OperationsDashboardsAI IntegrationUATDocumentation ToolsInventory Systems

Industry Keywords

Omnichannel RetailEcommerceConsumer OperationsMulti-Site OperationsOperational Risk Management

About the role

Key responsibilities & impact

Own the company operating rhythm, including weekly cadence, action registers, decision logs, cross-functional follow-up and escalation
Create and maintain recurring operating reports / management packs for the Founder / CEO
Track KPIs, variances, root causes, owners, corrective actions, deadlines, recovery status, blockers and required decisions
Ensure KPI misses have recovery plans driven by accountable functional owners
Hold functional owners accountable across Retail, Ecommerce, Warehouse, HR Operations, Finance, Creative / Brand, Marketing, Buying, Merchandising, Production, Business Development and external partners
Diagnose operating failures across infrastructure, ownership, capacity, capability, management behaviour, process, systems, training and performance
Apply Build / QA / Own discipline to recurring work
Own organisational capacity, productivity and business continuity
Own the inventory-accuracy management rhythm and challenge inventory controls
Provide operational assurance across ecommerce fulfilment, warehouse operations and retail dependencies
Own HR Operations rhythm, including recruitment administration, onboarding, offboarding, probation control and manager HR actions
Govern SOPs and operating standards
Own technology priorities from an operating / business perspective
Partner with Business Systems & Technology Operations on requirements, vendors, implementation, integrations, migration, UAT, rollout, documentation and access infrastructure
Ensure an effective IT / technology-support operating model across UK and international teams
Drive recovery when plans fail through evidence review, reset plans, accountability, escalation and follow-through

Requirements

What you’ll need

Evidence of senior business operations, operating-system leadership or operations integration experience
Meaningful experience in fast-moving omnichannel retail, ecommerce, consumer, grocery or comparable multi-site operations
Experience managing managers or credible authority across experienced functional owners
Experience building operating cadence across multiple teams or functions
Experience creating KPI rhythms that improve outcomes
Experience preparing CEO / senior-management reporting that leads to decisions and recovery action
Experience closing cross-functional issues with owner / action / deadline / evidence discipline
Experience reducing founder, CEO or senior-leader dependency
Ability to diagnose infrastructure, capability, ownership, process, systems, capacity and performance problems
Inventory-management fluency covering inventory accuracy, receiving, put-away, stocktakes, transfers, discrepancies, faulty stock and inventory-system controls
Experience improving operational outcomes through systems, dashboards, automation, AI, SOPs or workflow redesign
Commercial understanding across stock, stores, customers, fulfilment, cost, service and operational risk
Distributed-team leadership and ability to know what is happening without being physically present
Structured without being bureaucratic, commercially literate, systems-minded, AI-capable, calm under pressure, direct with managers and able to escalate with options and recommendations
Ability to work fully within UK business hours, Monday to Friday, 9am to 5:30pm UK time