Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Glean

Technical Support Engineer – Central/East

Glean

. Own proactive and reactive support for designated Glean customers and prioritize their issues .

Posted 11/10/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $170,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical problem-solving skills, including troubleshooting and isolating issues, while effectively managing customer support through proactive communication and collaboration. Proficient in utilizing cloud technologies and search systems to enhance customer experience and support efficiency.

Highest-signal resume keywords
Technical Problem-SolvingTroubleshooting REST API IssuesExperience with Cloud TechnologiesKnowledge of SQL/DatabaseHands-On Experience with Search Technologies

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Problem-SolvingTroubleshooting REST API IssuesKnowledge of SQL/DatabaseBasic KubernetesIntermediate/Advanced Linux
Soft Skills
Collaborative CommunicationCustomer EducationIssue Documentation
Tools & Technologies
GCPAWSMicrosoft AzureGitHubJiraConfluence
Industry Keywords
Customer Solutions EngineeringSupport EngineeringProfessional ServicesSaaS-Based System IntegrationsSSOSAMLOAuth

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformKubernetesLinuxSQL

About the role

Key responsibilities & impact
  • Own proactive and reactive support for designated Glean customers and prioritize their issues
  • Meet regularly with assigned customers to review issues, develop resolution plans, and drive continuous support improvement
  • Remain available through collaborative communication channels to provide timely responses and updates
  • Create and maintain customer-specific runbooks and knowledge articles
  • Provide first response, technical troubleshooting, resolution, and follow-through for customer issues and inquiries
  • Assist customers with configuration, setup, and verification of content sources and product features
  • Educate customers on Glean product features
  • Identify system and user health issues and execute remediation plans
  • Handle customer-impacting alerts through resolution with customer administrators and system resources
  • Collaborate across Glean to improve products, processes, and services
  • Drive projects improving support scale, efficiency, and customer experience
  • Coordinate support activities while following customer access and security processes
  • Represent assigned customers’ needs in product and security improvements
  • Complete an AI-focused exercise or discussion as part of the interview process

Requirements

What you’ll need
  • Technical problem-solving skills, including troubleshooting and isolating issues to their root cause
  • Ability to debug issues by searching and reading application logs, analyzing stack traces, and browser trace files
  • Experience in at least one of Customer Solutions Engineering, Support Engineering, or Professional Services
  • Hands-on experience with Search technologies, Knowledge technologies, or SaaS-based system integrations
  • Experience with cloud technologies including GCP, AWS, or Microsoft Azure
  • Experience troubleshooting REST API issues
  • Working experience with SSO, SAML, OAuth, and network troubleshooting
  • Ability to fully document managed issues and contribute to the support knowledge base
  • Additional background screenings, clearances, training, and certification may be required
  • Ability to carry and use customer-provided equipment
  • Ability to work extended on-call shifts based on customer contractual obligations
  • Knowledge of SQL/database, basic Kubernetes, and intermediate/advanced Linux is desirable
  • Experience using GitHub, Jira, and Confluence is desirable
  • Basic knowledge of LLMs and how GPT works is desirable

Benefits

Comp & perks
  • Medical coverage
  • Vision coverage
  • Dental coverage
  • Generous time-off policy
  • 401k plan
  • Home office improvement stipend
  • Annual education stipend
  • Annual wellness stipend
  • Regular company events
  • Healthy lunches daily
  • Variable compensation, equity, and benefits may be available for certain roles