Customer Success Specialist

Global Charter Services Inc.

. Coordinate and oversee the quality control process for reservations .

Posted 9/22/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $50,000 - $52,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in quality control processes and customer service within the travel and tour industry, with strong skills in CRM applications and effective communication. Proficient in managing service issues and supporting sales teams through account management and reporting.

Highest-signal resume keywords

Quality Control Process ManagementCRM Application ProficiencyCustomer Service CommunicationTime Management SkillsTransportation Services Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM ApplicationsGoogle SuiteMicrosoft ExcelGoogle SheetsBasic Mathematical CalculationsTransportation Services KnowledgeReservation EntryAccount ManagementProposal DevelopmentService Issue Management

Soft Skills

Attention to DetailOrganizational SkillsVerbal CommunicationWritten CommunicationReasoning Abilities

Tools & Technologies

Zoho CRMOlark Chat

Industry Keywords

Travel IndustryTour IndustryBus Operator ExperienceSales Operations

About the role

Key responsibilities & impact

Coordinate and oversee the quality control process for reservations
Communicate with customers and operators to ensure accurate information and flawless service
Provide active trip support during service, communicating with customers, operator dispatch, and drivers
Manage service issues in progress
Act as liaison between sales team members and customers to ensure service is fulfilled correctly
Support the sales team with account management, reservation entry, and CRM account updates
Maintain inbound phone lines and Olark chat to qualify prospects or assist customers
Work directly with prospects and provide proposals to close sales in social, family, and wedding segments or other segments as required
Provide CRM reports and assist with account management
Liaise with Supplier Relations, IT, and Accounting to ensure quality customer service
Perform other duties and assignments as required

Requirements

What you’ll need

Ability to satisfactorily communicate in verbal and written English with customers, management, and co-workers
Ability to prioritize and organize work assignments, with timely follow-up and execution
Superb time management skills and attention to detail
Complete knowledge of transportation services, including vehicle inventory, pricing, processes, and systems
Ability to comply with required physical demands
Knowledge and understanding of CRM applications; Zoho CRM preferred
Technology savvy
Proficient in Google Suite
Microsoft Excel and Google Sheets required
Ability to perform basic mathematical calculations
Reasoning abilities in customer service
High school graduate
Travel and tour industry or bus operator experience in sales or operations preferred

Benefits

Comp & perks

Commission earned on sales closed for opportunities assigned
Associate or Bachelor’s degree a plus