Global Charter Services Inc.

Customer Success Manager

• Coordinate and oversee the quality control process for reservations
• Communicate with customers and operators to ensure accurate information and flawless service
• Provide active trip support during service, communicating with customers, operator dispatch, and drivers
• Manage service issues in progress
• Act as liaison between sales team members and customers to ensure service is fulfilled correctly
• Support the sales team with account management, reservation entry, and CRM account updates
• Maintain inbound phone lines and Olark chat to qualify prospects or assist customers
• Work directly with prospects and provide proposals to close sales in social, family, and wedding segments or other segments as required
• Provide CRM reports and assist with account management
• Liaise with Supplier Relations, IT, and Accounting to ensure quality customer service
• Perform other duties and assignments as required

Customer Success Specialist