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Sales Operations Manager
Global Commissioning. Own the day-to-day management and continued development of Zoho CRM .
About the role
Key responsibilities & impact- Own the day-to-day management and continued development of Zoho CRM
- Coordinate sales and business development activity across multiple teams, business units and regions
- Support senior leaders in progressing commercial opportunities effectively
- Maintain accurate client, contact, project and opportunity information
- Ensure agreed commercial actions are followed through and opportunities continue to move forward
- Work closely with the Bid Manager as opportunities move into tender and proposal stages
- Produce high-quality commercial reporting, dashboards and management information
- Provide CRM guidance, support and training across the organisation
- Improve CRM functionality, workflows and ways of working
- Identify opportunities to improve the efficiency and effectiveness of sales operations
- Strengthen communication and coordination between commercial, operational and support teams
Requirements
What you’ll need- Experience in sales operations, commercial operations, CRM management or a similar role
- Strong organisational skills with exceptional attention to detail
- Confidence working with senior stakeholders and constructively challenging where needed
- Good commercial awareness and understanding of B2B sales environments
- Strong Excel or spreadsheet capability
- Experience producing and interpreting commercial reports and dashboards
- Ability to manage multiple priorities across different teams
- Proactive approach with a strong sense of ownership and accountability
- Ability to work independently while building effective relationships across a wider organisation
- Experience with Zoho CRM (nice to have)
- Experience in professional services, engineering, construction, consultancy, technology or another project-based B2B environment (nice to have)
- Experience supporting a rapidly growing, multi-business or international organisation (nice to have)
Benefits
Comp & perks- Opportunity to shape commercial operations across GCV Group
- Genuine visibility and impact in a growing business
- Opportunity to bring structure to a scaling environment
- Opportunity to support the company’s next stage of growth