Global Commissioning

Sales Operations Manager

• Own the day-to-day management and continued development of Zoho CRM
• Coordinate sales and business development activity across multiple teams, business units and regions
• Support senior leaders in progressing commercial opportunities effectively
• Maintain accurate client, contact, project and opportunity information
• Ensure agreed commercial actions are followed through and opportunities continue to move forward
• Work closely with the Bid Manager as opportunities move into tender and proposal stages
• Produce high-quality commercial reporting, dashboards and management information
• Provide CRM guidance, support and training across the organisation
• Improve CRM functionality, workflows and ways of working
• Identify opportunities to improve the efficiency and effectiveness of sales operations
• Strengthen communication and coordination between commercial, operational and support teams

People Operations

• Provide administrative and coordination support to the People team and wider business
• Coordinate onboarding for new employees and complete required documentation and arrangements
• Organise and support Welcome Days for new starters
• Arrange PPE, uniforms, IT equipment and other items for employees working on site
• Coordinate distribution and return of company equipment
• Maintain employee records, onboarding documents and compliance information
• Prepare employee correspondence and People documentation
• Track visa and work permit expiry dates and monitor employees’ Schengen travel days
• Respond to employee enquiries and provide administrative support throughout the employee lifecycle
• Assist with company events, meetings and team activities
• Provide general administrative support to the People team and wider business
• Maintain confidentiality when handling personal and sensitive information
• Undertake other duties appropriate to the role’s level and responsibilities

People Administrator

Administrative Assistant

• Support the Business & Finance Manager with ad hoc operational reports
• Assist in raising customer invoices for Time and Materials
• Maintain up-to-date accounts payable and accounts receivable records
• Administer corporate credit cards, including timely submission and correct coding
• Check documentation for accuracy and follow up on missing or incorrect information
• Help prepare month-end balance sheet reconciliations
• Assist with accruals, prepayments, and other month-end schedules
• Gather and validate financial data for management reporting across entities
• Maintain accurate financial records in NetSuite, QuickBooks, or other finance systems
• Maintain AP and AR trackers and highlight overdue balances
• Support chasing outstanding customer payments
• Assist with year-end and external audit documentation
• Maintain organised digital records for compliance and tax requirements across multiple entities
• Support adherence to internal controls, processes, and finance policies
• Support ERP data entry and integrity
• Assist in documenting and improving finance processes
• Provide general administrative support to Country Finance Managers
• Provide financial analysis support and assist with finance projects, implementations, and system enhancements
• Provide other ad hoc administrative assistance as required

Sales Operations Manager

People Administrator

Accounts and Admin Assistant