Desktop Support Technician – Tier II, Kiosk Support

Global Enterprise Services, LLC (GES)

. Provide Tier II desk-side support, including touch labor and remote desktop assistance, for migrated endpoints .

Posted 10/17/2026full-timeUnited StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Tier II IT support, including endpoint migration, troubleshooting, and technical documentation. Proficient in Microsoft Windows operating systems and endpoint management tools, ensuring compliance and security standards are met.

Highest-signal resume keywords

Active Secret Clearance8570 Certified CompliantMicrosoft Windows 10/11 TroubleshootingExperience With SCCM Or MECMRemote Desktop Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Endpoint MigrationTroubleshooting Hardware IssuesInstallation And ConfigurationTechnical Documentation CreationDNS UnderstandingDHCP UnderstandingTCP/IP NetworkingActive Directory ManagementEndpoint Security ToolsRemote Troubleshooting Techniques

Soft Skills

Strong Communication SkillsInterpersonal SkillsCustomer-Focused Approach

Tools & Technologies

ServiceNowJiraTeamViewerRDPVNC

Certifications & Qualifications

8570 Certified CompliantActive Secret Clearance

Industry Keywords

IT SupportDesk-Side SupportEndpoint ManagementCompliance StandardsTechnical Support

Tech Stack

Tools & technologies

DNSServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide Tier II desk-side support, including touch labor and remote desktop assistance, for migrated endpoints
Support endpoint migration during Canary Testing and production migration waves
Provide on-site Tier 2 desk-side services during core business hours (0800–1600 local time), Monday through Friday, for up to 60 days
Provide remote support where feasible for customers outside the three regional kiosk locations
Support escalated Tier I issues requiring physical intervention
Resolve endpoint migration and post-migration issues, including installation, configuration, and testing of desktop hardware and peripherals
Maintain and monitor endpoint devices; apply updates and patches; troubleshoot software and hardware issues
Train personnel on Global Service Desk operations
Ensure endpoint services align with compliance and security standards
Create and update technical documentation, incident reports, troubleshooting guides, and user guides
Travel within a 50-mile radius of the assigned facility to provide support

Requirements

What you’ll need

High school diploma and 3+ years of relevant IT support experience, or equivalent combination of education and work experience
Active Secret clearance required prior to start
US Citizenship mandatory
Must be 8570 Certified Compliant
Strong knowledge of Microsoft Windows 10/11 operating systems, including troubleshooting OS-level issues
Experience with Active Directory for account management and troubleshooting
Familiarity with remote desktop tools and remote troubleshooting techniques, including TeamViewer, RDP, and VNC
Understanding of DNS, DHCP, and basic TCP/IP networking
Experience with SCCM, MECM, or similar endpoint management tools
Familiarity with endpoint security tools, antivirus software, encryption methods, and MFA implementation
Knowledge of desktop, laptop, and peripheral hardware, including imaging, setup, and installation
Experience with ServiceNow, Jira, or similar ticketing systems
Ability to create and maintain technical documentation, incident reports, and user guides
Ability to troubleshoot and resolve escalated hardware and software issues
Strong communication and interpersonal skills with a customer-focused approach
Ability to travel within a 50-mile radius of the assigned facility
Ability to lift equipment up to 50 lbs

Benefits

Comp & perks

Approximately 90 days of temporary support work
On-site and remote work options depending on customer location