Help Desk Specialist – Entry

Global Enterprise Services, LLC (GES)

. Troubleshoot, diagnose, and resolve technical escalations for users in physical offices or remote environments .

Posted 10/17/2026full-timeUnited StatesJunior💰 $30,000 - $45,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and resolving IT issues, including hardware and software support, network diagnostics, and user assistance. Holds relevant industry certifications and possesses strong communication and critical thinking skills to effectively assist users in various environments.

Highest-signal resume keywords

IT Support ExperienceCompTIA A+ CertificationNetwork+ CertificationSecurity+ CertificationMicrosoft 365 Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingTechnical Escalation ResolutionSoftware InstallationNetwork DiagnosticsFile Backup AssistanceSystem ConfigurationApplication SupportTicketing System DocumentationPeripherals TroubleshootingVPN Configuration

Soft Skills

Exceptional CommunicationCritical ThinkingMultitasking

Tools & Technologies

ZendeskServiceNowConnectWise

Certifications & Qualifications

CompTIA A+Network+Security+Microsoft 365

Industry Keywords

Tier 1 SupportRemote SupportPhysical Office SupportUser AssistanceSecret Clearance

Tech Stack

Tools & technologies

DNSServiceNowTCP/IPVoIP

About the role

Key responsibilities & impact

Troubleshoot, diagnose, and resolve technical escalations for users in physical offices or remote environments
Assist users with backing up files, accessing file shares, application settings, and access software using enterprise tools
Investigate and resolve escalated Tier 1 IT issues requiring detailed system and application knowledge
Build, configure, and deploy laptops and desktops
Install and patch software applications
Troubleshoot peripherals including printers, scanners, and VOIP phones
Diagnose intermediate network issues involving TCP/IP, DNS, DHCP, VPN configurations, and basic firewall rules
Document troubleshooting steps, user interactions, and resolutions in ticketing and RMM systems such as Zendesk, ServiceNow, and ConnectWise
Provide step-by-step assistance to non-technical users via phone, email, or chat
Identify issues requiring Tier 3 or Systems Administrator intervention and document troubleshooting before escalation

Requirements

What you’ll need

Secret clearance
High school diploma or equivalent
1–3 years of prior IT support experience (usually gained in a Tier 1 or break/fix role)
Industry-recognized credentials such as CompTIA A+, Network+, Security+, or entry-level Microsoft 365 certifications
Exceptional communication, critical thinking, and ability to multitask in a fast-paced environment