Employee Relations Specialist II

Global Lending Services LLC

. Serve as the primary point of contact and escalation resource for employee relations matters .

Posted 10/6/2026full-timeGreenville • South Carolina • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in employee relations processes, including conducting investigations, advising on performance management, and ensuring compliance with employment laws. Proficient in analyzing case data and developing policies to enhance workplace conduct and conflict resolution.

Highest-signal resume keywords

Employee Relations ManagementInvestigative SkillsPolicy DevelopmentConflict ResolutionSHRM-SCP/CP or SPHR/PHR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Employee Relations InvestigationsPerformance ManagementTermination ProcessesData AnalysisDocumentation Skills

Soft Skills

Interpersonal SkillsConflict ManagementJudgmentAttention to DetailInitiative

Tools & Technologies

Microsoft OfficeStandard Business Applications

Certifications & Qualifications

SHRM-SCPSHRM-CPSPHRPHR

Industry Keywords

Workplace ConductEmployment Law ComplianceEEOCConfidentialityOrganizational Communication

About the role

Key responsibilities & impact

Serve as the primary point of contact and escalation resource for employee relations matters
Assess concerns, determine response strategies, and facilitate timely resolution
Plan and conduct impartial investigations into employee complaints and workplace concerns
Investigate misconduct, harassment, discrimination, retaliation, protected activity, policy violations, and other workplace concerns
Own and govern employee relations processes from intake through resolution
Analyze case data, identify recurring themes and root causes, monitor metrics, and present recommendations
Develop and maintain employee relations policies, procedures, investigation standards, templates, decision guides, and leader resources
Deliver training and coaching on documentation, workplace conduct, retaliation prevention, and policy application
Partner with HR Consulting, Legal, Leave and Accommodation partners, and other stakeholders on complex matters
Maintain confidential records, access controls, and legally privileged communications when applicable
Facilitate conflict resolution and respond to sensitive employee situations according to escalation and safety protocols
Advise leaders on policies, workplace issues, employee relations strategy, and employment-law compliance
Guide leaders on performance management, disciplinary action, performance improvement plans, and involuntary separations
Prepare termination meetings, documentation, termination letters, files, emails, forms, and offboarding tasks
Process unemployment claims and participate in contested unemployment claim hearings
Prepare responses to EEOC and other government-agency charges or inquiries with employment counsel
Foster open and transparent organizational communication
Lead or serve as subject-matter expert for enterprise projects and process improvements
Identify compliance gaps, recommend improvements, lead implementation, and evaluate effectiveness
Perform additional assignments as required

Requirements

What you’ll need

Minimum of two (2) years of progressively responsible Human Resources experience, including independently managing complex employee relations investigations, corrective action, performance management, and termination matters
Experience owning an employee relations process or program, advising senior leaders, evaluating risk, and making independent recommendations
Minimum of a bachelor’s degree required
Internal candidates may be considered with four (4) years of total GLS experience in lieu of a bachelor’s degree
Internal candidates may be considered with an associate’s degree in a relevant field plus two (2) years of GLS experience in lieu of a bachelor’s degree
SHRM-SCP/CP or SPHR/PHR preferred
Excellent organizational skills and attention to detail
Ability to manage multiple conflicting priorities
Ability to take initiative, make recommendations, implement improvements, and evaluate effectiveness
Exceptional interpersonal, conflict-management, judgment, confidentiality, and influencing skills
Proficient computer skills and working knowledge of Microsoft Office and standard business applications
Ability to quickly learn new computer applications
Ability to organize resources, establish priorities, and drive results
Ability to work at a desk/in a seated position up to 100% of the workday
Ability to constantly operate a computer and standard office equipment
Ability to talk and hear to exchange accurate information
Close visual acuity for data analysis, computer work, and extensive reading
Full-time position; no travel required
E-Verify employment eligibility verification for newly hired employees

Benefits

Comp & perks

Competitive base pay and performance bonuses, dependent on role
Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
401K with employer match and 100% immediate vesting
Paid Time Off (PTO) and paid company holidays
Paid Volunteer Time Off (VTO) annually
Tuition reimbursement
Parental leave
Business casual work environment