Global Lending Services LLC

Sales

• Act as a company ambassador to automotive dealers within the assigned market area
• Expand company market share by signing new dealers
• Develop existing dealer relationships
• Increase awareness and adoption of the company’s lending programs
• Educate dealers on all aspects of the company lending programs and maximize program value
• Partner with operational teams to capture quality business and increase program utilization
• Identify and sign new dealerships to build and expand the assigned territory
• Make regular dealer visits, cold calls, and take inbound dealership calls
• Maintain dealer customer satisfaction and retention
• Complete and submit documentation to track and assess established goals
• Work with associates and management to achieve business plan objectives
• Participate in special projects and perform additional assignments as required

Area Sales Manager

Manager

• Provide first-level support for the GLS Service Desk
• Work problem tickets and service requests
• Evaluate, prioritize, resolve, and escalate user assistance requests
• Triage and assign requests to team members
• Investigate, diagnose, and resolve software, hardware, networking, and computer technology problems
• Advise users on appropriate actions
• Log and track work in a problem management database and maintain historical records
• Build knowledge-base documentation to improve onboarding and training
• Adhere to Service Desk policies, standards, and procedures
• Update and maintain company technical inventory
• Manage the team across geographically dispersed locations
• Train and mentor Level 1 Service Desk employees
• Manage staffing, performance evaluations, promotions, salary recommendations, and terminations
• Set departmental goals and maintain daily employee schedules
• Run daily reports to optimize workflow and ensure service-level expectations are met
• Foster collaboration with associates and management
• Organize an on-call rotation and participate in the senior on-call rotation for incident management
• Perform additional assignments as required

Service Desk Manager

Compliance

• Manage the organization’s Compliance Programs
• Provide guidance on compliance matters and advise on compliance-risk impacts
• Work proactively with business partners to identify and manage operational and compliance risk
• Advise company leaders on potential risks and impacts, connecting rules and regulations to business strategy
• Maintain industry knowledge and monitor changes in laws and regulations
• Identify risks, advise on mitigation plans, and provide oversight
• Assess Compliance Management System results and identify areas requiring additional controls
• Provide integrated business-risk assessments and prioritize responses
• Oversee implementation of approved risk responses
• Create and execute scalable plans for Compliance Quality Assurance, Compliance Automated Monitoring, Compliance Program, and Compliance Advisory functions
• Establish and maintain Corporate Compliance Policies for applicable Consumer Finance rules and regulations
• Coordinate and participate in cross-functional teams with executive leadership, legal counsel, and external regulators
• Develop Compliance team staffing plans and budgets
• Exercise management authority over staffing, employee development, and performance management
• Build collaborative relationships with business and operational leaders
• Support development of presentations for executives, the Enterprise Risk Committee, and board of directors
• Perform additional assignments and special projects as required

Senior Compliance Specialist

General Counsel

• Support the company’s General Counsel in legal and compliance activities
• Provide legal advice on corporate governance, regulatory compliance, risk management, contracts, litigation, and regulatory matters
• Draft, review, and negotiate contracts and agreements
• Manage and oversee legal review of third-party vendor contracts, maintain contract records, and improve contract-review efficiency
• Manage the Regulatory Change Management function, including monitoring statutes, rules, and regulations
• Identify legal risks, advise on mitigation strategies, and oversee implementation
• Track and report operational changes and controls implemented by Compliance
• Oversee litigation management, including coordination with external counsel and review of pleadings, settlements, and invoices
• Develop and implement corporate policies and procedures
• Exercise management authority over budgeting, staffing, performance evaluations, promotions, salary recommendations, and terminations
• Set departmental goals and maintain employee work schedules
• Build relationships with executive leadership, Compliance, operational leaders, and external parties
• Manage corporate insurance policy renewals
• Coordinate and conduct employee training on consumer protection regulations and legal/compliance matters
• Perform additional assignments and special projects as needed

Area Sales Manager

Service Desk Manager

Senior Compliance Specialist

Director – Assistant General Counsel