Account Manager

Global Payments Inc.

. Drive revenue by minimizing customer attrition and increasing sales to the account base .

Posted 9/21/2026full-timeRemote • United StatesMid-LevelSenior💰 $48,800 - $73,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success, with a strong focus on driving revenue growth through client relationship management and effective communication. Proficient in leveraging technology tools and market knowledge to enhance customer satisfaction and reduce attrition.

Highest-signal resume keywords

Account ManagementCustomer SuccessSaaS Sales ExperienceAdvanced Communication SkillsSalesforce.com Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Contract Renewal ManagementClient Business AnalysisMarket ResearchPresentation SkillsObjection Handling

Soft Skills

Conflict ManagementAdaptabilityDecision MakingMulti-taskingRelationship Building

Tools & Technologies

Microsoft OutlookMicrosoft ExcelMicrosoft PowerPointMicrosoft WordSalesforce.com

Industry Keywords

Parks and Recreation IndustryYMCA IndustryCustomer SatisfactionRevenue GrowthClient Pain Points

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Drive revenue by minimizing customer attrition and increasing sales to the account base
Meet and exceed assigned quota targets
Quote and sell software and services to existing customer accounts
Manage contract renewals for an assigned book of business
Develop and maintain business consultant relationships with client decision-makers in higher-revenue accounts
Analyze client businesses for new opportunities and suggest relevant products and services
Present market-specific content valuable to client growth
Build relationships across client organizations through regular, proactive contact
Relay market knowledge and client expertise to influence internal stakeholders
Improve customer satisfaction and reduce attrition
Identify root causes of client pain points and issues
Liaise between teams to facilitate resolution of technical issues
Identify at-risk clients early and escalate risks or challenges to the manager
Handle client messaging and objections regarding technical issues
Manage and grow a high-volume book of existing business worth over $7M in revenue
Communicate product and service updates and identify product and client training gaps
Ensure delivery of quality customer and technical services
Conduct research and customer outreach to maintain market and competitive knowledge
Report market and customer findings to the team regularly

Requirements

What you’ll need

3-5 years’ experience in a previous Account Management or Customer Success position preferred
Bachelor's Degree
Proven experience and success in SaaS based market, preferable in a software sales setting
Advanced communication (oral and written), objection-handling, and conflict management skills
Ability to leverage technology tools to fuel organization, efficiency, and productivity
Advanced use of Microsoft Outlook, Excel, PowerPoint, and Word preferred
Experience with using Salesforce.com is a plus
Skilled in public speaking; can confidently create and deliver presentations to both client and internal audiences
Ability to adapt and respond quickly to change
Demonstrated ability to prioritize and multi-task in a deadline-driven environment
Demonstrated ability to work independently and make sound decisions under the position guidelines with little direct supervision
Knowledge of the parks and recreation or YMCA industry a plus
If working in the United States, required to undergo a drug test after a conditional offer
Must meet applicable work authorization requirements for working in the United States

Benefits

Comp & perks

Medical, dental and vision care
EAP programs
Paid time off
Recognition programs
Retirement and investment options
Charitable gift matching programs
Worldwide days of service
Competitive compensation
Reasonable accommodations during the hiring process and to perform essential functions