FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Developer Support Specialist
Global Payments Inc.. Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services .
About the role
Key responsibilities & impact- Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services
- Respond to client inquiries, understand technical questions, assess needs, and suggest or promote solutions
- Research and develop proposals for new solutions to technical problems
- Follow up on outstanding issues and maintain up-to-date documentation using databases or computerized systems
- Continue education on the industry, systems, modules, and products to inform clients
- Research and resolve moderately complex client issues within established guidelines
- Transfer knowledge for resolving client and multi-client issues according to the Issue Resolution Methodology
- Clarify impact with clients, conduct internal research, facilitate technical interactions, track issue status, validate corrective actions, and communicate resolutions
- Serve as client contact to resolve issues or define problems for subsequent action
- Participate in calls with technical teams, account management, vendors, and clients
- Update issue-tracking systems and keep clients informed
- Analyze and evaluate client-initiated changes and maintenance requests
- Consult with clients on best practices and conduct internal research
- Perform account maintenance, verify system changes, and ensure accurate outcomes
- Build client relationships through accurate and timely communication
- Establish credibility through knowledge of systems and product functionality
- Understand client business needs and identify opportunities to promote products and services
- Interpret basic technical client issues and project requests
- Assist with root cause analysis and identify required technical changes
- Translate requirements for internal teams and stakeholders
- Advocate for clients within Global Payments while balancing both parties' needs
- Develop functional requirements and specifications for client customization or system changes
Requirements
What you’ll need- Bachelor's Degree
- Bachelor's degree or the equivalent of training and experience
- Minimum 2 years relevant experience
- Experience consulting with clients to meet business needs
- Preferred: minimum 4 years relevant experience
- Preferred: experience in the credit card industry
- Developing professional expertise and applying company policies and procedures to resolve issues
- Ability to solve problems using experience and good judgment
- Demonstrated effective written and oral communication skills
- Ability to understand and communicate technical changes in easy-to-understand business terms