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Partner Operations Manager
Global Payments Inc.. Drive operational excellence across the Global Payments Genius partner ecosystem .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing partner operations and technical program management, with a strong focus on API integrations, operational excellence, and cross-functional collaboration. Proven ability to drive partner migrations, establish governance models, and optimize processes for enhanced operational performance.
Highest-signal resume keywords
Partner Operations ManagementAPI Integration ExpertiseProject Management CertificationCross-Functional CollaborationOperational Reporting Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
API ManagementSoftware IntegrationSaaS PlatformsProject ManagementRisk AssessmentProcess OptimizationTechnical OnboardingMigration PlanningOperational MetricsLifecycle Management
Soft Skills
Analytical SkillsOrganizational SkillsProblem-Solving SkillsCommunication SkillsExecutive Presentation Skills
Tools & Technologies
SalesforceProject Management PlatformsOperational Reporting ToolsDeveloper PortalsSDK Onboarding
Certifications & Qualifications
PMPAgileScrum
Industry Keywords
PaymentsPOS TechnologyRestaurant TechnologyCommerce PlatformsSoftware Ecosystems
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Drive operational excellence across the Global Payments Genius partner ecosystem
- Lead partner migration programs from existing integration methods to new platform capabilities, APIs, certification frameworks, and architectural standards
- Develop migration plans, processes, timelines, dependencies, risk assessments, and communication plans
- Coordinate partner readiness activities including technical onboarding, testing, certification, launch preparation, and cutover planning
- Manage migration governance, milestones, deliverables, risks, and escalation paths
- Drive adoption of new integration standards while minimizing disruption to partners and customers
- Manage day-to-day operations of the partner integration portfolio
- Establish repeatable operational processes for partner onboarding, implementation, certification, launch, support, and lifecycle management
- Maintain visibility into partner implementation status, launch readiness, support issues, enhancement requests, and operational performance
- Coordinate resolution of integration issues requiring cross-functional alignment
- Maintain a centralized view of active integrations, migrations, certifications, launches, and technical partnership initiatives
- Build executive reporting, dashboards, KPIs, and operational metrics for leadership reviews
- Monitor program risks, dependencies, resource constraints, and delivery commitments
- Facilitate recurring operating reviews with Product, Engineering, Support, and Partnership stakeholders
- Manage partner onboarding processes, documentation, technical requirements, certification workflows, and launch criteria
- Coordinate partner access to developer resources, sandboxes, testing environments, and technical support channels
- Ensure partners understand integration standards, operational expectations, compliance requirements, and certification guidelines
- Drive continuous improvement through automation, process optimization, and documentation enhancements
- Act as the central operational liaison between partners and internal teams
- Collaborate with Product Management on roadmap visibility and migration planning
- Work with Engineering on development activities, technical requirements, and deployment schedules
- Partner with Support and Customer Success on post-launch operational issues
- Coordinate with Legal, Finance, and Commercial Partnerships on integration-related dependencies
- Define and maintain integration lifecycle standards, operating procedures, governance models, and best practices
- Identify process bottlenecks and recommend improvements
- Support partner certification frameworks, operational scorecards, and service-level expectations
- Drive operational maturity through automation, documentation, reporting, and workflow optimization
Requirements
What you’ll need- 5+ years of experience in partner operations, technical program management, product operations, implementation management, integration management, or related functions
- Experience managing complex cross-functional technology initiatives
- Strong understanding of APIs, software integrations, SaaS platforms, and partner ecosystems
- Proven ability to manage multiple concurrent projects and stakeholders
- Strong analytical, organizational, and problem-solving skills
- Exceptional communication and executive presentation abilities
- Experience with Salesforce, project management platforms, and operational reporting tools
- Experience within payments, POS, restaurant technology, commerce platforms, or software ecosystems is a bonus
- Familiarity with developer portals, SDK onboarding, certification programs, and API lifecycle management is a bonus
- Experience overseeing partner migrations or platform modernization efforts is a bonus
- PMP, Agile, Scrum, or comparable project management certification is a bonus
- Candidates and applicants may redact age information from requested items like transcripts, resumes, and certificates attached to applications for positions that can be performed in Colorado
- If working in the United States, required to undergo a drug test after a conditional offer
Benefits
Comp & perks- A competitive salary and benefits package that recognizes your contribution
- Opportunities to grow your skills and build your career within a global business
- Access to learning, development and on-the-job experiences that expand your expertise
- A supportive, inclusive team environment where your ideas and input matter
- Time to give back through community and charity initiatives
- A global employee assistance program to support your wellbeing
- Recognition through a global platform that celebrates your achievements
- Annual Bonus Target