POS Support Specialist

Global Payments Inc.

. Support customers throughout the payment-solution journey, including onboarding, in-life support and escalations.

Posted 9/15/2026full-timeDublin • IrelandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer support and technical assistance, with a strong focus on payment solutions and POS technologies. Proficient in documentation, problem-solving, and collaboration across business units to enhance customer experience.

Highest-signal resume keywords

Customer Support ExperiencePOS TechnologiesExcellent Communication SkillsProblem Solving SkillsGoogle/Microsoft Productivity Suites

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer SupportTechnical SupportDocumentationProblem SolvingHTMLXMLCSS

Soft Skills

Clear CommunicationCollaborationRelationship BuildingAdaptabilityCritical Thinking

Tools & Technologies

Google DocsGoogle SheetsGmailKibanaGrafana

Industry Keywords

Payment SolutionsCustomer JourneyOnboardingIn-Life SupportEscalations

Tech Stack

Tools & technologies

Grafana

About the role

Key responsibilities & impact

Support customers throughout the payment-solution journey, including onboarding, in-life support and escalations.
Respond to tickets in line with SLAs and provide first-class customer service.
Collaborate with other business units to deliver timely and accurate responses to customer queries.
Act as a customer champion and relay customer opinions and concerns internally.
Liaise with third-party partners such as terminal manufacturers.
Review, update and compose supporting documentation and test plans.
Document resolutions and maintain a complete audit trail of customer interactions.
Support personal development and career progression within Global Payments.
Support other regions when required and represent the UK&I business professionally.
Stay current with product changes, industry trends and best practices.
Support events showcasing payment technology expertise.
Contribute to other responsibilities in a fast-paced, evolving environment.

Requirements

What you’ll need

A minimum of 1 years experience working in a customer or technical support role is desirable.
Previous experience of working with POS or SoftPoS technologies.
Clear communicator with excellent written, verbal and listening skills.
Ability to collaborate cross-functionally to understand customer and business requirements.
Ability to manage multiple projects and customers simultaneously, set priorities and adapt to changing conditions.
Excellent problem solving and critical thinking skills.
Excellent customer service skills and ability to maintain and build relationships internally and externally.
Proficient with Google or Microsoft productivity suites, specifically Docs, Sheets and Gmail.
Flexible approach to customer and business needs.
A degree in IT, Computer Science or related discipline is desirable but not essential.
Understanding of programming languages and real-world applications/services; HTML, XML and CSS beneficial.
Previous use of Kibana or Grafana advantageous.

Benefits

Comp & perks

Career development and progression support
Support from leaders to realise career goals
Equal employment opportunities
Reasonable accommodations related to applying for employment