Senior Implementation Analyst – Enterprise

Global Payments Inc.

. Own the onboarding process for assigned enterprise clients after contract execution .

Posted 10/6/2026full-timeCharlotte • North Carolina • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer onboarding processes, ensuring a seamless transition for enterprise clients while maximizing platform value through effective communication and problem-solving. Proficient in providing recommendations and best practices to enhance customer engagement and loyalty.

Highest-signal resume keywords

Customer Onboarding ExperienceEnterprise Client ManagementStrong Communication SkillsDetail OrientedSaaS or Fintech Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation ExperienceOnboarding ExperienceCustomer Engagement SolutionsLoyalty Program SetupAnalytical Thinking

Soft Skills

Creative ThinkingProblem-SolvingCustomer Service Orientation

Certifications & Qualifications

Master’s Degree or Equivalent Experience

Industry Keywords

F&B IndustryRetail IndustryCustomer Loyalty Solutions

About the role

Key responsibilities & impact

Own the onboarding process for assigned enterprise clients after contract execution
Guide new customers through onboarding, product usage, and loyalty program setup
Proactively address customer questions and coordinate with internal teams to resolve issues
Transfer technology- or integration-related requests to the Support team
Escalate relevant situations to managers in a timely manner
Share customer feedback and insights gathered during onboarding
Support merchants in setting up loyalty campaigns and programs aligned with goals and KPIs
Provide recommendations and best practices to maximize platform value
Coordinate a smooth handover to the Customer Success team after onboarding and implementation

Requirements

What you’ll need

Master’s degree or equivalent experience
1–3 years of experience in implementation, onboarding, or customer-facing roles, including exposure to enterprise clients or enterprise-level implementations
Strong written and verbal communication skills
Detail oriented, analytical and creative thinker
Demonstrated ability to deliver a positive customer onboarding experience
Be 100% based onsite at our Charlotte, NC offices
Candidates must be legally authorized to work for any employer in the United States on a full-time basis without the need for current or future immigration sponsorship
Spanish proficiency is preferred
Knowledge of the F&B and Retail industries and customer engagement and loyalty solutions is a plus
SaaS or Fintech experience is a plus

Benefits

Comp & perks

Opportunities to grow your skills and build your career within a global business
Access to learning, development and on-the-job experiences that expand your expertise
A supportive, inclusive team environment where your ideas and input matter
Time to give back through community and charity initiatives
A global employee assistance program to support your wellbeing
Recognition through a global platform that celebrates your achievements