Senior Sales Operations Analyst

Global Payments Inc.

. Identify gaps between sales processes and Salesforce architecture .

Posted 11/9/2026full-timeUnited StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Salesforce architecture and CRM governance, with a strong ability to analyze sales processes and data to drive improvements in productivity and forecasting accuracy. Capable of developing actionable strategies and insights through effective collaboration with stakeholders.

Highest-signal resume keywords

Salesforce ReportingCRM Data AnalysisSales Process OptimizationStakeholder CollaborationSalesforce Functionality

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales Process AnalysisData VisualizationSalesforce DashboardsOperational ReportingProcess Documentation

Soft Skills

Strategic SupportCommunicationProblem-Solving

Tools & Technologies

SalesforceCRM Tools

Industry Keywords

Payments IndustryCRM Governance

About the role

Key responsibilities & impact

Identify gaps between sales processes and Salesforce architecture
Design and implement CRM and sales process solutions to accelerate the sales cycle
Support sales efforts through data visualization, research, meeting preparation, and follow-up
Provide strategic support across prospect research, preliminary calls, RFPs, presentations, prospect visits, meetings, and contracts
Develop combined sales strategies with other departments, companies, and vendors
Advise on sales documentation and deliverables
Provide prospect updates and reports to Senior Management
Analyze sales activities, CRM data, and seller feedback to improve processes, data quality, reporting, and system utilization
Develop and maintain Salesforce reports, dashboards, pipeline insights, and operational reporting
Identify opportunities to leverage Salesforce features and supporting tools
Document processes, promote CRM governance, and optimize Salesforce as a source of truth
Drive continuous improvement to increase seller productivity and forecasting accuracy

Requirements

What you’ll need

Typically minimum 4–6 years relevant experience
Experience analyzing sales activities, CRM data, seller feedback, sales processes, data quality, reporting, and system utilization
Experience translating business challenges into actionable recommendations and partnering with stakeholders
Experience developing and maintaining Salesforce reports, dashboards, and operational insights
Deep understanding of the sales process, Salesforce functionality, and supporting sales technologies
Knowledge of CRM governance standards and process documentation
Bachelor's Degree is a bonus
Previous experience in the payments industry is a bonus
Must undergo a drug test if working in the United States after a conditional offer

Benefits

Comp & perks

Reasonable accommodations for individuals with qualified disabilities during the hiring process and to perform essential job functions
Drug test required after a conditional offer for candidates working in the United States