Service Delivery Manager – Mainframe, JCL, COBOL, IBM Utilities

Global Payments Inc.

. Support mainframe applications that are key to daily and monthly billing processes .

Posted 10/8/2026full-timePune • IndiaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting mainframe applications, particularly in billing processes, with a strong focus on JCL, IBM TSO, COBOL, and database management. Proven ability to collaborate across teams and maintain stakeholder relationships while ensuring compliance and operational efficiency.

Highest-signal resume keywords

JCL ExperienceIBM TSO ExperienceCOBOL Application SupportSAS ExperienceDB2 Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Mainframe Application SupportProduction System AdministrationBilling Process ManagementCompliance MonitoringDisaster Recovery Planning

Soft Skills

Excellent CommunicationTeam CollaborationStakeholder Relationship ManagementAbility to Work Under Tight Deadlines

Tools & Technologies

IBM UtilitiesDialogueVertex L Series

Certifications & Qualifications

ITIL Proficiency

Industry Keywords

Payment ProcessingTechnical SupportOperational Improvement

About the role

Key responsibilities & impact

Support mainframe applications that are key to daily and monthly billing processes
Perform remediation, restoration, monitoring, improvement, and compliance monitoring
Manage daily and monthly jobs critical to billing cycles
Collaborate with Product, Platform, Merchant Services, and Development teams to translate business requirements into technical solutions
Interact directly with end users to address issues in a timely manner
Participate in project teams to ensure knowledge transfer and reduce production deployment risk
Participate in annual disaster recovery planning and exercises
Provide monthly on-call support

Requirements

What you’ll need

2-5yrs of Experience in a technical support role
Demonstrable track record of supporting multiple technological environments
3yrs of Experience with administration and operations of production systems
Excellent verbal and written communication
3yrs of JCL and IBM utilities experience
3yrs of IBM TSO experience
3yrs of supporting a COBOL based application
2yrs of SAS experience
2yrs of DB2 experience
2yrs of supporting Dialogue (document creation application)
Ability to maintain internal stakeholder relationships
Ability to work to tight deadlines in a fast paced environment
Ability to understand business events and anticipate IT need
Payment processing experience
ITIL proficiency
Vertex L series
Able to work well in a team environment

Benefits

Comp & perks

Hybrid work arrangement
Full-time employment