ServiceNow Developer – 7+ Years

Global Payments Inc.

. Design, develop, configure, and customize ServiceNow applications and workflows to meet business requirements .

Posted 10/27/2026full-timePune • IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in ServiceNow development, including proficiency in JavaScript and integration technologies such as REST and SOAP. Capable of designing and customizing applications across various ServiceNow products while adhering to best practices in Agile methodologies.

Highest-signal resume keywords

ServiceNow Development ExperienceJavaScript ProficiencyCustomer Service Management (CSM)HR Service Delivery (HRSD)IntegrationHub Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow ScriptingFlow DesignerREST APIsSOAP APIsTechnical DocumentationPlatform GovernanceTroubleshootingCMDB UnderstandingAgile MethodologiesDevOps Practices

Soft Skills

Analytical SkillsProblem-Solving SkillsCommunication SkillsStakeholder EngagementCoaching Skills

Tools & Technologies

ServiceNowIntegration HubVirtual AgentPredictive IntelligenceNow Assist

Certifications & Qualifications

ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application Developer (CAD)Certified Implementation Specialist (CSM)Certified Implementation Specialist (HRSD)SAFe PractitionerSAFe Agilist

Industry Keywords

Customer Service ManagementHR Service DeliveryIT Service ManagementFinancial Services OperationsLegal Service Delivery

Tech Stack

Tools & technologies

ITSMJavaScriptServiceNowSOAP

About the role

Key responsibilities & impact

Design, develop, configure, and customize ServiceNow applications and workflows to meet business requirements
Build and maintain solutions across Customer Service Management (CSM), HR Service Delivery (HRSD), Employee Centre Pro (ECP), and other ServiceNow products
Contribute to solution design, technical architecture, and platform best practices
Develop and maintain integrations using REST, SOAP, Integration Hub, and other ServiceNow integration technologies
Configure Flow Designer, Business Rules, Script Includes, UI Policies, Client Scripts, and Service Catalog solutions
Participate in Agile ceremonies and work within a SAFe Agile delivery model
Perform code reviews and promote development standards, security, and platform governance
Troubleshoot and resolve platform defects, performance issues, and production incidents
Produce and maintain technical documentation and knowledge transfer materials
Collaborate with Product Owners, Architects, and Platform Administrators to deliver business value
Stay current with ServiceNow roadmaps, features, and industry best practices
Develop reusable, user experience-focused solutions using out-of-the-box platform features and scripts where possible
Coach Junior ServiceNow Developers and colleagues

Requirements

What you’ll need

7+ years of ServiceNow development experience
Strong experience with Customer Service Management (CSM), HR Service Delivery (HRSD), Employee Centre Pro (ECP), and IT Service Management (ITSM)
Experience with additional ServiceNow products such as Financial Services Operations (FSO) and Legal Service Delivery (LSD)
Proficiency in JavaScript, ServiceNow scripting, Flow Designer, and IntegrationHub
Experience building and supporting integrations using REST and SOAP APIs
Understanding of ServiceNow data model, CMDB, ACLs, security, and platform performance best practices
Experience working within SAFe Agile delivery frameworks
Strong analytical, problem-solving, and troubleshooting skills
Excellent communication and stakeholder engagement skills
Ability to work independently while contributing effectively within cross-functional teams
Ability to coach Junior ServiceNow Developers and colleagues
Preferred certifications: ServiceNow Certified System Administrator (CSA); ServiceNow Certified Application Developer (CAD); Certified Implementation Specialist (CSM, HRSD, or FSO preferred)
SAFe Practitioner or SAFe Agilist certification desirable
Experience with AI-powered ServiceNow capabilities including Virtual Agent, Predictive Intelligence, and Now Assist is a nice-to-have
Exposure to DevOps practices, source control, CI/CD, and Automated Test Framework (ATF) is a nice-to-have
Experience working within large enterprise or global environments is a nice-to-have