Technical Trainer I

Global Payments Inc.

. Design and deliver impactful learning experiences that accelerate product adoption, strengthen user confidence and enable clients and colleagues to achieve measurable business outcomes .

Posted 11/12/2026full-timeUnited StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and delivering impactful training solutions that enhance product adoption and user confidence, while effectively evaluating training effectiveness and driving continuous improvement. Strong consultative skills and stakeholder management capabilities are essential for fostering relationships and achieving measurable business outcomes.

Highest-signal resume keywords

Technical Training Program DeliveryTraining Lifecycle ManagementStakeholder ManagementConsultative SkillsKnowledge Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DesignTraining EvaluationLearning Strategy DevelopmentComplex Concept TranslationKnowledge Retention ImprovementTechnology-Enabled SolutionsPayment Processing KnowledgeFinancial Technology ExpertiseInstructional DesignBilingual Proficiency

Soft Skills

Critical ThinkingProblem-SolvingIndependent WorkRelationship BuildingCoaching

Certifications & Qualifications

Professional Training CertificationInstructional Design Certification

Industry Keywords

Global PaymentsFinancial ServicesRegulated IndustriesClient PartnershipsContinuous Learning

About the role

Key responsibilities & impact

Design and deliver impactful learning experiences that accelerate product adoption, strengthen user confidence and enable clients and colleagues to achieve measurable business outcomes
Lead the development of tailored training solutions addressing complex business needs, improving knowledge retention and driving successful implementation of Global Payments products and technologies
Evaluate training effectiveness, identify enhancement opportunities and influence learning strategy and continuous improvement initiatives
Serve as a trusted advisor to clients and stakeholders, providing expert guidance that increases solution utilization, strengthens relationships and contributes to long-term business success
Build organizational capability through coaching and knowledge leadership, empowering teams to develop expertise, improve performance and adapt to evolving industry and technology changes

Requirements

What you’ll need

Proven experience delivering technical or product-based training programs for diverse audiences and translating complex concepts into engaging, practical learning experiences
Experience in the full training lifecycle, including analysis, design, delivery and evaluation, with a track record of achieving measurable learning and business outcomes
Strong consultative and stakeholder management skills, with the ability to influence decisions, build credibility and foster strong client and internal partnerships
Demonstrated ability to work independently on complex initiatives, applying sound judgment, critical thinking and problem-solving skills to achieve successful outcomes
Extensive knowledge of technology-enabled solutions, products or payment-related environments, combined with a passion for continuous learning and knowledge sharing
Professional training or instructional design certification is a bonus
Experience supporting payment processing, financial technology or highly regulated industries is a bonus
Proficiency in a second language and experience delivering training to global audiences is a bonus
If working in the United States, must undergo a drug test after a conditional offer
Ability to work in the United States as applicable to the role