Digital Learning Operations Specialist

Global Reporting Initiative (GRI)

. Coordinate the day-to-day operation of the GRI Academy’s digital learning infrastructure, including the LMS and connections with the webshop and other systems .

Posted 10/22/2026full-timeAmsterdam • NetherlandsMid-LevelSenior💰 €37,239 - €48,618 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Learning Management Systems (LMS), CRM, and CMS platforms, ensuring accurate course information and enrollment processes. Proficient in data analysis and reporting, with a focus on operational improvements and customer experience enhancement.

Highest-signal resume keywords

LMS ManagementData AnalysisCustomer Support SystemsReporting ToolsE-Learning Products

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

LMS SupportData ManagementOperational ReportingSystem IntegrationEnrollment Process ManagementDigital Product DevelopmentTrend IdentificationProcess ImprovementWebshop IntegrationOnline Payment Platforms

Soft Skills

Organizational SkillsProblem-Solving SkillsCommunication SkillsPrioritization SkillsStakeholder Coordination

Tools & Technologies

Power BIZendeskMicrosoft DynamicsCRM PlatformsCMS Platforms

Industry Keywords

Digital LearningE-LearningOperational DataCustomer ExperienceOnline Course Platforms

About the role

Key responsibilities & impact

Coordinate the day-to-day operation of the GRI Academy’s digital learning infrastructure, including the LMS and connections with the webshop and other systems
Maintain accurate course information, pricing, enrollment flows, and operational data across platforms
Investigate system and process issues and coordinate resolution with internal colleagues and external technology providers
Document key processes, system dependencies, and operational procedures
Maintain operational data and produce recurring reports and dashboards
Monitor performance, identify trends, and highlight improvement opportunities
Simplify processes, reduce manual work, and improve operational reliability
Contribute to Academy projects by coordinating actions, tracking progress, and preparing stakeholder updates
Manage and prioritize daily activities, escalating significant issues, risks, and dependencies to the Academy Programme Manager
Coordinate system changes and operational improvements with internal teams and external providers
Act as a point of contact for Academy systems and operational questions
Maintain customer interaction records and share feedback and operational insights
Support commercial activities by following up on leads and recording interactions in the CRM
Work with colleagues across GRI to coordinate activities, resolve issues, and support a consistent customer experience
Report to the GRI Academy Program Manager and collaborate with colleagues and external technology and service providers

Requirements

What you’ll need

Experience supporting a digital Learning Management System (LMS), including maintaining course information, managing enrollment processes, and resolving system-related issues
Experience coordinating digital platforms and integrations with internal teams and external technology providers
Experience managing a high volume of customer enquiries, ideally using a ticketing or customer support system such as Zendesk
Experience developing and supporting digital products or services, ideally including e-learning products
Experience working across LMS, CRM, and CMS business systems and maintaining accurate, consistent information
Experience using data to inform operational and business decisions and identify trends and improvements
Experience responding to customer or stakeholder enquiries, investigating issues, and coordinating resolution
Ability to develop reports and dashboards using Power BI or a comparable reporting tool
Experience using Microsoft Dynamics or another CRM platform
Knowledge of e-learning products, online course platforms, or digital education services
Knowledge of webshop integrations and online payment platforms such as Stripe
Knowledge of Learning Management Systems and digital learning platform operations
Understanding of LMS, CRM, CMS, and webshop interactions, including enrollment processes, data flows, and online payments
Strong data management and analytical skills
Strong organizational and problem-solving skills
Ability to prioritize requests, coordinate multiple stakeholders, and follow issues through to resolution
Clear and accurate verbal and written communication skills
Ability to manage competing priorities
Legally authorized to work in the country for which applying and possess a valid work permit

Benefits

Comp & perks

Flexible work schedule
Generous leave allowance
Hybrid work from the Amsterdam office or remote within approximately 3 hours of CET
1 year fixed-term contract
40 hours per week (full-time)