Global Reporting Initiative (GRI)

Operations

• Coordinate the day-to-day operation of the GRI Academy’s digital learning infrastructure, including the LMS and connections with the webshop and other systems
• Maintain accurate course information, pricing, enrollment flows, and operational data across platforms
• Investigate system and process issues and coordinate resolution with internal colleagues and external technology providers
• Document key processes, system dependencies, and operational procedures
• Maintain operational data and produce recurring reports and dashboards
• Monitor performance, identify trends, and highlight improvement opportunities
• Simplify processes, reduce manual work, and improve operational reliability
• Contribute to Academy projects by coordinating actions, tracking progress, and preparing stakeholder updates
• Manage and prioritize daily activities, escalating significant issues, risks, and dependencies to the Academy Programme Manager
• Coordinate system changes and operational improvements with internal teams and external providers
• Act as a point of contact for Academy systems and operational questions
• Maintain customer interaction records and share feedback and operational insights
• Support commercial activities by following up on leads and recording interactions in the CRM
• Work with colleagues across GRI to coordinate activities, resolve issues, and support a consistent customer experience
• Report to the GRI Academy Program Manager and collaborate with colleagues and external technology and service providers

Explore Digital Learning Operations Specialist at Global Reporting Initiative (GRI). Review requirements and application details.

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Digital Learning Operations Specialist