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Program Advisor – Student Recruitment
Global University Systems. Promote the University programme portfolio to prospective students via phone, email, and online meetings .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing student recruitment processes, including pipeline management, CRM utilization, and tailored consultations. Possesses strong communication skills and a proven track record in achieving sales targets within the higher education sector.
Highest-signal resume keywords
Higher Education Industry ExperienceSales Experience in Closing RolesCRM Management and ReportingMeeting Revenue TargetsTeam Leadership Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Pipeline ManagementSales ReportingData CollationCustomer Relationship Management (CRM)Consultation and AdvisingVisa and Immigration ComplianceSales Cycle ManagementPerformance Quota AchievementDetail OrientationProblem-Solving
Soft Skills
Verbal CommunicationWritten CommunicationPositive AttitudeAdaptabilityRelationship Building
Industry Keywords
Student RecruitmentProspective Student EngagementEnrolment ProcessE-LearningEducation Marketing
About the role
Key responsibilities & impact- Promote the University programme portfolio to prospective students via phone, email, and online meetings
- Manage the student pipeline from initial enquiry and application through enrolment and payment of tuition fees
- Proactively manage and respond to a high volume of prospective students through phone, SMS, video calls, emails and chats, often making 100+ dials per day
- Continuously learn and master course offerings and programmes through structured training and independent research
- Provide individually tailored consultations and advice, adapting communication style to diverse needs
- Guide students through initial enquiry, application completion, offer conversion and enrolment
- Explore students’ career aspirations and match them to relevant programmes
- Advise international students on visa, immigration and compliance requirements where applicable
- Build and maintain relationships with prospective students, keeping applicants engaged and informed
- Deliver customer service to students and stakeholders throughout the recruitment cycle
- Represent the University professionally and positively
- Maintain CRM systems accurately and keep student records up to date
- Identify opportunities for new business and recruitment avenues
- Support continuous improvement in recruitment processes and student conversion strategies
Requirements
What you’ll need- Minimum 1+ years exposure to the higher education industry
- 2+ years of professional, full-time sales experience in a closing sales role
- 1+ years of experience working through complex sales cycles with multiple touch points and decision makers
- 2+ years’ track record of meeting revenue targets and performance quotas
- 2+ years of experience managing an accurate pipeline and reporting from a CRM
- Ability to record productivity, report from and maintain sales CRM systems and spreadsheets, and collate data
- Fast learner
- Meticulous attention to detail
- Near perfect verbal and written communication skills
- Problem-solving and positive attitude
- Interest in higher education and the legal profession
- Preferred: prior experience in an education or e-learning space
- Preferred: related Marketing, Commerce or Tech Bachelors or Honours Degree
- Preferred: 1+ years of experience in a team leadership role
Benefits
Comp & perks- 20 Days Annual Leave Plus 1 day per year capped at 25 days
- Contributory Pension Scheme: 5% personal contribution and 3% Company contribution
- Season Ticket Loan
- Eye Care Vouchers
- Training & Development Opportunities, including FutureLearn short courses and Group-wide professional development programmes
- Staff Discount Scheme via My Rewards Hub
- Employee Assistance Programme
- Refer a Friend Scheme for Staff Members
- Tuition Support, including discounts and sponsorship opportunities at select GUS institutions