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GLOBALTALENT

Customer Support Specialist

GLOBALTALENT

. Serve as the point of contact for members with questions or issues regarding bookings, accounts, refunds, and similar requests .

Posted 10/26/2026part-timeRemote • South Africa, Kenya, Morocco, NigeriaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates excellent written communication skills and genuine empathy in customer interactions, effectively addressing inquiries and concerns while maintaining a warm and helpful tone. Availability for flexible scheduling, including early mornings and weekends, aligns with operational needs.

Highest-signal resume keywords
Excellent Written EnglishGenuine EmpathyStrong People InstinctsReliabilityAvailability Aligned With CET

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Good JudgmentComfort Making Sensible Decisions Independently
Tools & Technologies
ChatWhatsAppEmail

About the role

Key responsibilities & impact
  • Serve as the point of contact for members with questions or issues regarding bookings, accounts, refunds, and similar requests
  • Support on-site trainers with occasional urgent requests
  • Communicate exclusively in writing through chat, WhatsApp, and email
  • Represent the brand's warm, down-to-earth, and genuinely helpful tone
  • Cover early mornings, weekday evenings, and weekends based on availability

Requirements

What you’ll need
  • Excellent written English
  • Genuine empathy and strong people instincts; ability to read tone and respond warmly to frustrated messages
  • Good judgment and comfort making sensible decisions independently
  • Reliability and a sense of ownership
  • Comfortable working early mornings, evenings, and/or weekends
  • Availability aligned with Central European Time (CET)
  • Comfortable communicating almost entirely in writing via email, chat, and WhatsApp
  • German is a plus, but not required
  • No specific software experience required
  • English version of CV required

Benefits

Comp & perks
  • Fully remote, flexible within the coverage windows
  • A growing role with more responsibility over time as the company scales
  • A supportive, founder-led team
  • Full training is provided