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Bilingual Customer Service Representative
Globe Life. Assist with daily call volume, with service level taking priority .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with the ability to communicate effectively in both Spanish and English. Proficient in Microsoft Office Suite and knowledgeable in customer service principles, ensuring high-quality resolutions and customer satisfaction.
Highest-signal resume keywords
Customer Service ExperienceFluency In Spanish And EnglishProficiency In Microsoft Office SuiteExcellent Communication SkillsDetail-Oriented
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Service PrinciplesProblem ResolutionQuality AssuranceComputer System LearningInternet Knowledge
Soft Skills
Professional AttitudeTeam-Oriented MindsetAbility To Build RapportListening SkillsFlexibility
Certifications & Qualifications
High School Diploma Or Equivalent
Industry Keywords
Call Volume ManagementFirst-Tier SupportEscalated Issues HandlingPerformance MetricsShift Work
About the role
Key responsibilities & impact- Assist with daily call volume, with service level taking priority
- Provide accurate resolutions to customer inquiries professionally and courteously
- Ensure customer needs are met through phone, email, written correspondence, and other interactions
- Meet Quality Assurance requirements and other key performance metrics
- Professionally handle and resolve escalated issues
- Act as first-tier support for all customer inquiries on behalf of Globe Life Inc.
- Effectively communicate and resolve each customer issue
- Assist with department and company initiatives as needed
- Perform all other duties as assigned
Requirements
What you’ll need- High school diploma or Equivalent
- 1 year of customer service experience in a similar role
- Fluency in Spanish and English, speaking, reading, and writing
- Excellent verbal, written, and listening communication skills
- Ability to ask probing questions, understand concerns, and overcome objections
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and general Internet knowledge
- Ability to learn new computer systems
- Knowledge of customer service principles and practices
- Team-oriented mindset with commitment to achieving team and organizational goals
- Ability to listen, understand client needs, and exceed service and quality expectations
- Professional, friendly attitude with the ability to quickly build rapport with customers
- Detail-oriented with flexibility in schedule
- Willingness to work shift work and overtime
- Ability to sit 90% of the workday with heavy computer and phone usage
- Reliable and predictable attendance of assigned shift
- Ability to work full time and/or part time based on position specifications
Benefits
Comp & perks- Competitive compensation designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits
- Retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off
- Parental leave
- Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals
- Company-paid counseling for mental health, stress management, and work-life balance
- Continued education reimbursement eligibility
- Company-paid FLMI and ICA courses
- Discounted Texas Rangers tickets