Globe Life

General

• Review Life and Health new business applications from receipt to final status according to established procedures, guidelines, and quality and production standards
• Evaluate documents for completeness, accuracy, and state-specific compliance
• Prepare applications for processing in collaboration with the New Business team
• Review and prepare new business applications received in the office and correspond with the team about incoming business
• Communicate issues with writing agents and follow up on outstanding items
• Scan and index supplemental and life applications, including pending items, into OnBase
• Communicate with the team regarding incoming documents and corrections
• Issue pending applications received in the office
• Assemble and mail CWL policies weekly
• Complete processes for errors, pending, and withdrawn applications
• Process new business applications
• Assist with complaint research, follow-up, and resolution
• Communicate with agents and agency owners regarding submissions, pending business, and missing documents by phone and email
• Clear pends from the pend list as needed
• Update account information and input data from submitted paperwork
• Review and analyze new business for group additions and determine effective dates and agent advances
• Call to verify employee eligibility for group additions
• Send addition letters with payroll forms when applicable
• Prepare new group business for billing representative contact with payroll administrators and new profile setup
• Evaluate group bill payment delinquency and update related information
• Review applications for payroll group agreements and payroll authorization forms

New Business Specialist I

Manager

• Provide assurance and consulting services to Globe Life Inc. and its subsidiaries
• Evaluate processes and controls and assess related risks and their impact on organizational goals
• Assist in developing the FinOps audit plan and audit strategy
• Lead and perform pre- and post-reviews of system implementations and enhancements
• Consult on risk management and effective controls development
• Define, execute, and manage complex FinOps audits to complete the annual audit plan
• Analyze and appraise internal system controls for adequacy, effectiveness, and efficiency
• Evaluate compliance with established policies, procedures, plans, laws, and regulations
• Assist with the company's Sarbanes-Oxley compliance review
• Report audit observations and recommendations to Internal Audit management
• Communicate potential audit issues to all levels of the audit area
• Perform special reviews and audits at management's request
• Identify process risks and recommend mitigating controls
• Supervise and coach senior and staff auditors
• Coach and develop team members and cultivate technical competencies
• Manage direct reports

Senior Manager, FinOps Audit

Full-stack Engineer

• Provide technical support and guidance across system applications
• Drive enhancements and design scalable solutions across the full application lifecycle
• Make architectural decisions, ensure quality, and align technical work with business needs
• Manage client relationships, ticket triage, and first- and second-level technical support
• Own features end-to-end across back-end APIs, data layers, AWS services, and front-end UI
• Design, build, and ship full-stack web applications from requirements through production release
• Build complex, data-driven, multi-user applications
• Identify and resolve performance bottlenecks, security vulnerabilities, and scalability issues
• Diagnose, triage, and resolve production application issues
• Build Vue 3 or Angular front ends integrated with back-end APIs and Cognito authentication
• Implement WCAG 2.1 AA accessibility standards
• Write front-end unit and component tests and participate in end-to-end testing
• Design and build RESTful APIs and back-end services using ASP.NET Core Web API and C#
• Implement clean architecture, CQRS/MediatR, Repository pattern, and SOLID design
• Implement authentication and authorization using AWS Cognito, JWT, OAuth2/OpenID Connect, and ASP.NET Core Identity
• Design and optimize SQL Server schemas, stored procedures, indexes, and T-SQL queries
• Build data access layers with Entity Framework Core and Dapper
• Implement background processing and messaging with Hangfire, AWS SQS, and BackgroundService
• Support data integration workflows using SSIS, IICS, or MuleSoft
• Build and maintain AWS workflows and security using services including Step Functions, Lambda, Cognito, SQS, S3, RDS, API Gateway, IAM, Secrets Manager, and Parameter Store
• Participate in iOS and Android app packaging and release processes
• Maintain Azure DevOps CI/CD pipelines and Git practices
• Maintain Azure DevOps Boards and contribute to sprint planning and backlog refinement
• Serve as back-end and cloud technical authority
• Lead code reviews and mentor junior and mid-level developers
• Drive architecture and design discussions and create technical specifications and ADRs
• Partner with QA, DBAs, Business Analysts, and Product Owners throughout the SDLC
• Participate in Agile ceremonies including sprint planning, standups, retrospectives, and backlog grooming

Senior Software Developer III

Customer Retention Specialist

• Handle incoming calls from policyholders requesting policy cancellations and explore retention options
• Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions
• Assess individual policyholder situations and recommend appropriate coverage adjustments
• Build relationships through clear, empathetic, and professional communication
• Maintain accurate records of customer interactions, retention efforts, and outcomes
• Stay current on life insurance products, policy features, and company procedures
• Adapt communication style to individual customer needs and follow up as needed
• Meet or exceed contact center KPIs, including call volume, retention rate, first call resolution, adherence, call quality, and attendance targets
• Manage daily inbound cancellation and outbound lapse recovery call quotas while maintaining quality standards
• Work a Monday-through-Friday schedule

Part-Time Customer Retention Representative – AM Shift

Claims Specialist

• Receive, organize, and accurately index newly reported claims via RightFax and paper mail, including preparation for scanning
• Initiate, document, and report results of all First Occurrence phone calls to customers and leadership on a weekly basis
• Request and provide assistance obtaining additional information from members and providers to process claims
• Complete the check pull report each morning
• Meet or exceed established productivity and quality standards while navigating multiple databases, software programs, and online tools
• Attend and participate in departmental meetings, trainings, coaching sessions, and mandatory compliance training
• Maintain patient privacy and confidentiality in accordance with HIPAA standards
• Perform additional duties as assigned

Associate Claims Examiner

Inside Sales

• Serve as a liaison between the service team, sales team, and broker partners to drive revenue growth and strengthen long-term partnerships
• Manage internal processes related to prospecting, quoting, proposal activities, and enrollment cycles
• Oversee the Globe Life Group Benefits licensing and appointments process
• Maintain workflows across internal teams, producers, Globe Life, and Third-Party Administrators (TPAs)
• Keep pipeline reporting up to date with the Regional Sales Director and ensure opportunities are closed successfully
• Respond to product inquiries and follow up on pending proposals and group applications
• Fulfill requests for marketing material and sales literature
• Make outbound calls to prospective brokers to arrange meetings and expand territory engagement
• Participate in training with brokers, groups, and employees throughout the sales cycle
• Become a subject matter expert on Globe Life Group Benefits product offerings and co-marketed products
• Gather information and coordinate communication across departments to support successful renewals
• Collaborate with underwriting on proposals for plan changes and new product offerings
• Provide updated employee enrollment guides and related materials
• Serve as the central point of contact for formal RFP activities
• Analyze RFP requirements, coordinate specialized information, compile submissions, and meet deadlines
• Maintain an RFP response library and tracking systems for progress, deadlines, and completion status
• Coordinate producer licensing and appointment compliance, processing, service, and reporting
• Collaborate with TPAs, the Sales Team, and Vendor Partners to onboard producers
• Monitor the group mailbox and process appointment activities in Salesforce
• May travel less than 10% to assist with open enrollment meetings for certain premier accounts

Internal Sales Support

Sales

• Design, deliver, and continuously improve sales training programs, presentations, and materials for Individual Market needs
• Adapt training content to diverse market conditions and regulatory requirements
• Partner with sales leaders and trainers to identify skill gaps and develop solutions
• Compile and analyze data from multiple markets to assess training effectiveness and business impact
• Prepare and distribute weekly Agency Owner reports
• Translate performance metrics into actionable insights
• Monitor industry trends, competitor practices, and emerging training methodologies
• Manage and deliver training initiatives within assigned territories
• Collaborate with the VP, Individual Market, and other leaders to align training activities with organizational goals
• Execute business planning initiatives supporting sales growth and operational objectives
• Advise leadership on best practices

Individual Market Virtual Sales Trainer

Customer Support

• Assist with daily call volume, with service level taking priority
• Provide accurate resolutions to customer inquiries professionally and courteously
• Ensure customer needs are met through phone, email, written correspondence, and other interactions
• Meet Quality Assurance requirements and other key performance metrics
• Professionally handle and resolve escalated issues
• Act as first-tier support for all customer inquiries on behalf of Globe Life Inc.
• Effectively communicate and resolve each customer issue
• Assist with department and company initiatives as needed
• Perform all other duties as assigned

Bilingual Customer Service Representative

• Provide superior customer service and handle customer inquiries and issues promptly and professionally using multiple systems
• Focus on first-contact resolution and high customer satisfaction while meeting operational standards
• Act as first-tier support for Globe Life customer inquiries
• Effectively communicate and resolve each customer issue
• Assist with department and company initiatives as needed
• Assist with daily call volume, prioritizing service level
• Provide accurate resolutions to customer inquiries by phone, email, and written correspondence
• Meet customer needs on every interaction
• Meet Quality Assurance requirements and key performance metrics
• Perform other duties as assigned
• Work Monday to Friday with no weekend phone schedules

• Design and develop training curricula and programs for new hires and existing staff
• Test and develop new-hire training plans, including classroom and hands-on practice
• Create instructional materials, including videos, documents, guides, and manuals, for call center representatives
• Conduct needs assessments to identify training gaps and improvement areas
• Troubleshoot computer or phone problems for new hires
• Conduct group and individual training sessions, including role-playing and simulations
• Present information using varied instructional techniques and formats for adult learners
• Monitor call quality and provide real-time feedback to new hires
• Collaborate with department supervisors to identify training needs and assist representatives needing additional support
• Meet regularly with managers and supervisors regarding changes in policies, procedures, regulations, initiatives, and technologies
• Assist with questions based on supervisor coverage gaps and support volume
• Participate in user testing of new application systems before Customer Retention Call Center implementation
• Take or make calls as needed based on departmental call volumes
• Help motivate and maintain a positive employee environment
• Execute ad hoc projects, special assignments, and additional responsibilities directed by leadership
• Stay updated on industry best practices and trends
• Evaluate and adjust training program effectiveness
• Collaborate with Customer Retention department managers to identify training needs

Customer Retention Trainer

Analyst

• Calculate, adjust, and process sales commissions for thousands of agents
• Answer commission queries and explain commission calculations
• Research commission problems, troubleshoot root causes, and take corrective actions to ensure accurate pay
• Perform accounting and auditing of commission accounts
• Maintain the commission database, including data entry and maintenance
• Ensure accurate and timely payment of commissions
• Maintain records and documentation supporting audit requirements
• Audit commission statements accurately and in detail
• Assist with daily, weekly, and monthly commission processes
• Explain payout timing, payout form, commission percentages, and related details
• Analyze commission disputes, research discrepancies, and reconcile variances
• Enhance current processes through deeper understanding of the commission process
• Assist with questions about 1099s and general 1099 preparation
• Perform other assigned functions

Commission Analyst

Quality Specialist

• Oversee and drive quality assurance initiatives for the Globe Life Family Heritage Division
• Serve as the primary resource for Quality Business needs for the field force and home office
• Act as liaison between the field force and home office departmental partners
• Develop and maintain systems, templates, tools, dashboards, and reports
• Develop plans and roadmaps to mature the Quality Business function
• Identify high-impact projects and see them through to implementation
• Monitor policy lapse rates, early cancellations, premium trends, and KPIs
• Evaluate business processes to identify gaps, inefficiencies, and improvement opportunities
• Investigate agent misconduct, fraud, mis-selling, quality failures, and customer complaints
• Conduct root cause analysis
• Lead corrective action plans for high-risk or underperforming agents and agencies
• Provide coaching, feedback, and performance management to Agency Owners, middle management, and agents
• Audit sales documentation, KYC protocols, and consent practices for regulatory adherence
• Develop, implement, and manage quality assurance frameworks
• Collaborate with Compliance, IT, Operations, Training, and Sales
• Develop, oversee, and communicate key initiatives to GLFHD leadership
• Prepare and present quality performance reports and presentations to senior leadership
• Partner with peers to ensure seamless operations and continuity
• Travel 25%-50%
• Perform other duties as assigned

Quality Business Specialist

Account Manager

• Manage the organization's most strategic and complex client relationships within the Group Benefits division
• Serve as the primary contact for assigned key employer group clients for issue resolution, reporting requests, and renewal preparation
• Build and maintain relationships with client contacts and broker partners
• Communicate proactively about account status, policy updates, and renewal timelines
• Coordinate with internal teams and external Third Party Administrator partners to facilitate client interactions and service delivery
• Collaborate with Underwriting and TPAs on policy change requests and client renewal packages
• Monitor account performance and identify account growth or administrative process improvement opportunities
• Prepare and distribute client reports
• Create stewardship presentations showing account progress, goals, and quarterly initiatives
• Maintain accurate account records and documentation in Salesforce
• Escalate complex client issues requiring coordination across departments and partners
• Identify recurring client issues and trends to support continuous service improvements
• Provide training and guidance to Account Managers as needed

Senior Account Manager, Group Benefits

Content Creator

• Create engaging visual content across all social media platforms as a digital voice for the Globe Life brand
• Collaborate with the social media department to design and produce multi-platform graphic and video content for internal and external campaigns
• Attend company events, capture content, and craft messaging highlighting each event while maintaining consistent and positive brand representation
• Strategize and develop social media campaigns for internal and external initiatives, including sponsored posts under direct management supervision
• Serve as a visual culture ambassador to foster engagement
• Assist social media teams in creating engaging social media content
• Support graphic and video design based on brand, copy, purpose, and other needs
• Execute brand standards for multiple brands under direct supervision of the social media manager
• Execute graphic and video design work
• Identify deliverables within asset management resources to help ensure deadlines are met
• Attend company events and provide social media support as needed, including required domestic and international travel
• Stay current on social media content requirements and trends

Digital Media Content Creator

• Build and maintain scalable serverless architectures, REST APIs, and database solutions
• Design, develop, and maintain cloud-based applications using AWS services
• Build and optimize serverless architectures using Lambda, Step Functions, and EventBridge
• Develop robust REST APIs and integrate with various AWS services
• Write efficient C# .NET code and T-SQL stored procedures
• Implement and maintain database solutions using SQL Server, Aurora PostgreSQL, and DynamoDB
• Collaborate with cross-functional teams to deliver high-quality software solutions
• Participate in agile development processes
• Contribute to technical architecture decisions

New Business Specialist I

Senior Manager, FinOps Audit

Senior Software Developer III

Part-Time Customer Retention Representative – AM Shift

Associate Claims Examiner

Internal Sales Support

Individual Market Virtual Sales Trainer

Bilingual Customer Service Representative

Bilingual Customer Service Representative

Customer Retention Trainer

Commission Analyst

Quality Business Specialist

Senior Account Manager, Group Benefits

Digital Media Content Creator

Senior Software Engineer – Hybrid