Bilingual Customer Service Representative

Globe Life

. Provide professional, responsive customer service to English- and Spanish-speaking policyholders and agents .

Posted 10/16/2026full-timeRemote • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by effectively communicating in both English and Spanish, addressing policyholder inquiries, and resolving concerns with attention to detail and accuracy. Proficient in managing multiple tasks while maintaining confidentiality and integrity in handling sensitive information.

Highest-signal resume keywords

Bilingual CommunicationCustomer Service ExperienceAnalytical SkillsAttention To DetailMicrosoft Word And Excel Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingTime ManagementIntegrity

Tools & Technologies

OnBase

Industry Keywords

Insurance PoliciesCustomer CorrespondencePolicy Account ChangesComplaint ResearchFraudulent Activity Monitoring

About the role

Key responsibilities & impact

Provide professional, responsive customer service to English- and Spanish-speaking policyholders and agents
Respond to incoming calls, return calls, and answer emails
Answer questions about insurance policies
Address customer questions and concerns, research complaints, and identify appropriate solutions
Process policyholder and agent requests, including policy account changes
Maintain knowledge of company insurance products, policies, procedures, and processing guidelines through ongoing training
Scan, index, and organize documents and requests in OnBase
Prepare, distribute, and mail customer correspondence
Monitor customer interactions and account activity for trends, issues, or fraudulent activity
Assist with agent practice investigations
Conduct complaint research and follow up on outstanding issues
Complete assigned projects and departmental tasks within deadlines

Requirements

What you’ll need

A high school diploma or equivalent
One to two years of customer service experience
Strong verbal and written communication skills in both English and Spanish
Ability to explain policy information and resolve customer concerns clearly and professionally
Excellent analytical and problem-solving skills
Strong attention to detail and commitment to accuracy
Ability to manage multiple responsibilities, prioritize tasks, and meet deadlines
Ability to work effectively under pressure
Strong integrity and sound judgment
Ability to maintain confidentiality when handling sensitive customer information
Ability to work independently while collaborating effectively with team members
Proficiency in Microsoft Word and Excel is preferred
Reliable and predictable attendance of the assigned shift
Ability to work full time and/or part time based on position specifications

Benefits

Comp & perks

Competitive compensation designed to reflect your expertise and contribution
Comprehensive health, dental, and vision insurance plans
Life insurance benefits
Retirement plans, including company-matched 401k and pension plan
Paid holidays and time off
Parental leave
Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals
Company-paid counseling for mental health, stress management, and work-life balance
Continued education reimbursement eligibility
Company-paid FLMI and ICA courses
Discounted Texas Rangers tickets