Bilingual Customer Service Representative

Globe Life

. Provide superior customer service and handle customer inquiries and issues promptly and professionally using multiple systems .

Posted 9/23/2026full-timeRemote • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on first-contact resolution and high customer satisfaction. Proficient in both Spanish and English, with the ability to effectively communicate and resolve customer inquiries using various systems.

Highest-signal resume keywords

Customer Service ExperienceFluency In Spanish And EnglishMicrosoft Office Suite ProficiencyExcellent Verbal And Written Communication SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service PrinciplesFirst-Contact ResolutionQuality Assurance StandardsProblem ResolutionComputer System Proficiency

Soft Skills

Excellent Listening SkillsProfessional And Friendly AttitudeAbility To Develop RapportFlexibility In ScheduleAbility To Handle Escalated Issues

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft OutlookInternet For Business Use

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Customer SatisfactionCall Volume ManagementOperational StandardsWritten CorrespondenceShift Work

About the role

Key responsibilities & impact

Provide superior customer service and handle customer inquiries and issues promptly and professionally using multiple systems
Focus on first-contact resolution and high customer satisfaction while meeting operational standards
Act as first-tier support for Globe Life customer inquiries
Effectively communicate and resolve each customer issue
Assist with department and company initiatives as needed
Assist with daily call volume, prioritizing service level
Provide accurate resolutions to customer inquiries by phone, email, and written correspondence
Meet customer needs on every interaction
Meet Quality Assurance requirements and key performance metrics
Perform other duties as assigned
Work Monday to Friday with no weekend phone schedules

Requirements

What you’ll need

1 year of customer service experience in a similar role
Fluency in speaking, reading, and writing in Spanish and English
High school diploma or equivalent
Excellent verbal and written communication skills in Spanish and English
Excellent listening skills and ability to ask probing questions, understand concerns, and overcome objections
Proficiency in Microsoft Office Suite, specifically Word, Excel, and Outlook
General working knowledge of the Internet for business use
Ability to learn new computer systems
Knowledge of customer service principles and practices
Professional and friendly attitude with ability to quickly develop rapport with customers
Flexibility in schedule
Detail-oriented
Ability to professionally handle and resolve escalated issues
Heavy computer and phone usage
Ability to sit 90% of the workday
Willingness to work shift work and overtime
Reliable and predictable attendance of assigned shift
Ability to work full time and/or part time based on position specifications

Benefits

Comp & perks

Competitive compensation designed to reflect your expertise and contribution
Comprehensive health, dental, and vision insurance plans
Robust life insurance benefits
Retirement plans, including company-matched 401k and pension plan
Paid holidays and time off
Parental leave
Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep
Company-paid counseling for mental health, stress management, and work-life balance
Continued education reimbursement eligibility
Company-paid FLMI and ICA courses
Discounted Texas Rangers tickets