Customer Service Representative

Globe Life

. Provide superior customer service and handle customer inquiries and issues promptly and professionally .

Posted 9/15/2026full-timeRemote • Texas • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to effectively communicate and resolve inquiries. Proficient in Microsoft Office Suite and capable of handling high call volumes while meeting quality assurance standards.

Highest-signal resume keywords

Customer Service ExperienceMicrosoft Office Suite ProficiencyEffective Communication SkillsProblem Resolution SkillsDetail-Oriented

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Service PrinciplesFirst-Tier SupportCall Volume ManagementQuality Assurance StandardsComputer System ProficiencyInternet Business Use Knowledge

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationListening SkillsProfessional AttitudeFlexibility

Industry Keywords

Customer InquiriesCustomer SatisfactionEscalated Issues HandlingShift WorkAttendance Reliability

About the role

Key responsibilities & impact

Provide superior customer service and handle customer inquiries and issues promptly and professionally
Use multiple systems to support first-contact resolution and high customer satisfaction
Act as first-tier support for all customer inquiries on behalf of Globe Life Inc.
Communicate effectively and resolve customer issues
Assist with important department and company initiatives as needed
Assist with daily call volume, prioritizing service level
Provide accurate resolutions to customer inquiries via phone, email, and written correspondence
Ensure customer needs are met on every interaction
Meet Quality Assurance requirements and key performance metrics
Perform all other duties as assigned

Requirements

What you’ll need

1 year of customer service experience in a similar role
High school diploma or equivalent
Heavy computer and phone usage
Ability to sit 90% of the workday
Willingness to work shift work and overtime is required
Excellent verbal and written communication skills
Excellent listening skills and ability to ask probing questions, understand concerns, and overcome objections
Proficiency in Microsoft Office Suite, specifically Word, Excel, and Outlook
General working knowledge of the Internet for business use
Ability to learn new computer systems
Knowledge of customer service principles and practices
Professional and friendly attitude
Ability to quickly develop rapport with customers
Flexibility in schedule
Detail-oriented
Ability to professionally handle and resolve escalated issues
Reliable and predictable attendance of assigned shift
Ability to work full time and/or part time based on position specifications

Benefits

Comp & perks

Competitive compensation designed to reflect your expertise and contribution
Comprehensive health, dental, and vision insurance plans
Robust life insurance benefits
Retirement plans, including company-matched 401k and pension plan
Paid holidays and time off
Parental leave
Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals
Company-paid counseling for mental health, stress management, and work-life balance
Continued education reimbursement eligibility
Company-paid FLMI and ICA courses
Discounted Texas Rangers tickets