FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Part-Time Customer Retention Representative – AM Shift
Globe Life. Handle incoming calls from policyholders requesting policy cancellations and explore retention options .
About the role
Key responsibilities & impact- Handle incoming calls from policyholders requesting policy cancellations and explore retention options
- Proactively contact customers with lapsed life insurance policies to discuss opportunities and payment solutions
- Assess individual policyholder situations and recommend appropriate coverage adjustments
- Build relationships through clear, empathetic, and professional communication
- Maintain accurate records of customer interactions, retention efforts, and outcomes
- Stay current on life insurance products, policy features, and company procedures
- Adapt communication style to individual customer needs and follow up as needed
- Meet or exceed contact center KPIs, including call volume, retention rate, first call resolution, adherence, call quality, and attendance targets
- Manage daily inbound cancellation and outbound lapse recovery call quotas while maintaining quality standards
- Work a Monday-through-Friday schedule
Requirements
What you’ll need- High school diploma or equivalent
- Basic Microsoft Office skills, including Word, Excel, and Outlook
- Minimum typing speed of 30 wpm
- Experience in a call center environment preferred
- Some insurance and/or sales experience preferred
- Excellent verbal and written communication skills
- Ability to solve complex policyholder issues with a positive attitude
- Ability to work in a fast-paced environment and work well under pressure
- Knowledge of life and/or health insurance terminology preferred
- Reliable and predictable attendance of the assigned shift
- Ability to work full time and/or part time based on the position specifications
Benefits
Comp & perks- Competitive compensation designed to reflect your expertise and contribution
- Comprehensive health, dental, and vision insurance plans
- Robust life insurance benefits
- Retirement plans, including company-matched 401k and pension plan
- Paid holidays and time off
- Parental leave
- Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals
- Company-paid counseling for mental health, stress management, and work-life balance
- Continued education reimbursement eligibility
- Company-paid FLMI and ICA courses
- Discounted Texas Rangers tickets