Senior Account Manager, GLGB

Globe Life

. Serve as a primary contact for assigned key employer group clients for issue resolution, reporting requests, and renewal preparation .

Posted 9/16/2026full-timeRemote • Texas • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, with a strong focus on insurance products and benefits administration. Proficient in data management and reporting, with the ability to lead strategic planning and execution for client accounts.

Highest-signal resume keywords

Client Relationship ManagementInsurance Products KnowledgeData ManagementSalesforce ProficiencyCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Group Insurance ProductsBenefits AdministrationAccount ManagementReportingPolicy Change RequestsClient DocumentationOrganizational SkillsTime ManagementAttention to DetailStrategic Planning

Soft Skills

Verbal CommunicationWritten CommunicationLeadershipMentorshipSelf-Motivation

Tools & Technologies

SalesforceMicrosoft Office Suite

Industry Keywords

B2B Account ManagementClient ServicesEmployee BenefitsInsurance

About the role

Key responsibilities & impact

Serve as a primary contact for assigned key employer group clients for issue resolution, reporting requests, and renewal preparation
Build and maintain strong working relationships with client contacts and broker partners
Proactively communicate with clients regarding account status, policy updates, and renewal timelines
Coordinate with internal teams and external TPA partners to facilitate smooth client interactions and service delivery
Collaborate with Underwriting and TPAs to complete policy change requests and prepare client renewal packages
Monitor account performance and identify opportunities for account growth or administrative process improvement
Prepare and distribute client reports and create stewardship presentations illustrating account progress, goals, and quarterly initiatives
Maintain accurate and up-to-date account records and documentation in Salesforce
Act as a point of escalation for complex client issues requiring coordination across multiple departments and partners
Identify recurring client issues and trends to support continuous service improvements
Provide training and guidance to Account Managers I and II as needed
Partner with the Sales Team and Third Party Administrator partners to lead strategic planning and execution for assigned accounts

Requirements

What you’ll need

Bachelor's degree in marketing, business administration, sales, or a related field preferred
5+ years of related experience in insurance, benefits administration, or client services
Previous exposure to insurance, employee benefits, or B2B account management strongly preferred
In-depth understanding of group insurance products and administrative concepts
Strong verbal and written communication skills with a professional, client-facing demeanor
Excellent organizational and time management abilities; able to manage multiple tasks and deadlines simultaneously
Strong attention to detail and accuracy, particularly in data management and client documentation
Self-motivated with leadership and mentorship abilities; requires little oversight
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
Familiarity with Salesforce is preferred but not required
Reliable and predictable attendance of your assigned shift
Ability to work full time and/or part time based on the position specifications

Benefits

Comp & perks

Competitive compensation designed to reflect your expertise and contribution
Comprehensive health, dental, and vision insurance plans
Robust life insurance benefits
Retirement plans, including company-matched 401k and pension plan
Paid holidays and time off
Parental leave
Subsidized all-in-one subscriptions supporting fitness, mindfulness, nutrition, and sleep goals
Company-paid counseling for mental health, stress management, and work-life balance
Continued education reimbursement eligibility
Company-paid FLMI and ICA courses
Discounted Texas Rangers tickets
Remote/work-from-home position