Senior Account Manager, Group Benefits

Globe Life

. Manage the organization's most strategic and complex client relationships within the Group Benefits division .

Posted 9/17/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex client relationships within the Group Benefits division, with a strong focus on communication, organization, and attention to detail. Proficient in Salesforce and Microsoft Office Suite, with a solid understanding of group insurance products and benefits administration.

Highest-signal resume keywords

Client Relationship ManagementGroup Insurance Products KnowledgeSalesforce ProficiencyCommunication SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Group Insurance ProductsBenefits AdministrationClient ServicesData ManagementAccount Management

Soft Skills

Verbal CommunicationWritten CommunicationAttention to DetailTime ManagementMentoring

Tools & Technologies

SalesforceMicrosoft Office Suite

Industry Keywords

B2B Account ManagementClient ReportingPolicy Change RequestsAccount Performance MonitoringStewardship Presentations

About the role

Key responsibilities & impact

Manage the organization's most strategic and complex client relationships within the Group Benefits division
Serve as the primary contact for assigned key employer group clients for issue resolution, reporting requests, and renewal preparation
Build and maintain relationships with client contacts and broker partners
Communicate proactively about account status, policy updates, and renewal timelines
Coordinate with internal teams and external Third Party Administrator partners to facilitate client interactions and service delivery
Collaborate with Underwriting and TPAs on policy change requests and client renewal packages
Monitor account performance and identify account growth or administrative process improvement opportunities
Prepare and distribute client reports
Create stewardship presentations showing account progress, goals, and quarterly initiatives
Maintain accurate account records and documentation in Salesforce
Escalate complex client issues requiring coordination across departments and partners
Identify recurring client issues and trends to support continuous service improvements
Provide training and guidance to Account Managers as needed

Requirements

What you’ll need

Bachelor's degree in marketing, business administration, sales, or a related field preferred
5+ years of related experience in insurance, benefits administration, or client services, including exposure to employee benefits or B2B account management
In-depth understanding of group insurance products and administrative concepts
Strong verbal and written communication skills with a professional, client-facing demeanor
Excellent organizational and time management abilities; able to manage multiple tasks and deadlines simultaneously
Strong attention to detail and accuracy, particularly in data management and client documentation
Able to work independently while also mentoring and guiding junior team members
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint)
Familiarity with Salesforce strongly preferred
Reliable and predictable attendance of your assigned shift
Ability to work full time and/or part time based on the position specifications